Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cheyenne Ta’ala

Kawerau,BOP

Summary

With a proven track record at Smiths City in the last 28 years, I excel in relationship building, coaching, motivating and developing effective training programs. My approach combines strong problem-solving with impactful positive coaching, continuous improvement and fostering a culture of not only professional but personal growth too.

Throughout my journey at Smiths City, I have acquired a diverse set of skills by working across various departments including sales, administration, stockroom, assistant store management, and Store management and also with a great diverse group of people. Currently, I am employed in the IT department, serving as a Systems Trainer and IT Support.

I am dedicated to aiding individuals in their success, utilizing adaptability to shape understanding and tailoring my approach to meet the unique needs of those I am guiding, recognizing our individual differences. I utilize calm and respect when dealing with everyone.

I strive for excellence from myself and believe empathy, understanding, vulnerability and ownership are key qualities I aspire to guide by in all my dealings.

Overview

28
28
years of professional experience

Work History

Systems Trainer and Specialised System Inquiries

Smiths City
01.2024 - Current
  • Reduced support ticket volume by creating user-friendly manuals and guides for end-users to troubleshoot their own issues.
  • Played a role in change management by efficiently communicating updates and new features of the system during rollouts and upgrades and adapting said communications to fit a diverse range of abilities. Everyone learns differently so I am of the belief that the trainer/communicator needs to be adaptable to ensure understanding..
  • Enhanced employee performance by designing and implementing comprehensive training programs for systems usage and also increased efficiency within the organization by identifying knowledge gaps and providing additional coaching as needed.
  • Developed customized training materials tailored to specific department needs, ensuring optimal systems utilization across the board.
  • Facilitated one-on-one coaching sessions for employees needing personalized assistance with complex system tasks or functions.
  • I recently trained and mentored seven new employees who were hired for various positions in sales, administration, storeroom to Management at our new store in Auckland. Provided help and support not only with training but also with the store layout planning, assembly, execution of product movement and health and safety practices and procedures.
  • Conducted detailed investigations into system malfunctions, ensuring accurate identification of underlying causes for swift resolutions.
  • Proven ability to learn quickly and adapt to new situations and use critical thinking to break down problems, evaluate solutions and make best decisions.

Retail Store Manager

Smiths City
04.2015 - 12.2023
  • Cultivated and strengthened enduring relationships within Kawerau Community by utilizing issue resolution, open, honest communication and transparency.
    I am of the mind that you treat others how you want to be treated.
  • Provided coaching to employees and training on techniques for managing different facets of sales, complex problems, and challenging situations. Our clients need to be at the heart of everything we do.
  • Regularly evaluated employee performance, provided constructive feedback, offered coaching opportunities for improvement, and recognized outstanding achievements. Always value my teams, by encouraging and promoting their strengths while nurturing their developments. We are one team.
  • I was part of a small, diverse team that tailored and adapted the new Point of Sale system to suit our company's needs. We developed training programs and sessions for all our stores New Zealand wide while navigating the resistance to change by shifting mindsets in a positive and uplifting way. Empathy, understanding and patience are some of the most effective tools to promote positive change.
  • I have a unique skill set that helps me adapt systems, policies and procedures to fit the diverse range of people and ability to foster understanding and insight that is easily learned.
  • Oversaw multiple stores across New Zealand and assumed various roles from Management to Trainer to foster company growth and employee development. Supported Regional Managers, Logistics and other departments to make sure we are all on the same path.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products while ensuring a positive and healthy environment.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising store displays via strategic merchandising .
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Sales Consultant & Assistant Store Manager

Smiths City
Kawerau and Whakatane
09.2007 - 04.2015
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Increased store foot traffic with innovative window display designs.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Office Manager & Sales

Meikle’s Limited (Brought Out by Smiths City)
11.1996 - 10.2006
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Education

Whakatane High School
Whakatane, BOP

Skills

  • Relationship Building
  • Coaching and Development
  • Ownership and Mentoring
  • Effective Communication
  • Problem-Solving
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Virtual Training
  • Training Program Development
  • Program Monitoring and Tracking

Certification

NECA Retail level 3 and 4

Timeline

Systems Trainer and Specialised System Inquiries

Smiths City
01.2024 - Current

Retail Store Manager

Smiths City
04.2015 - 12.2023

Sales Consultant & Assistant Store Manager

Smiths City
09.2007 - 04.2015

Office Manager & Sales

Meikle’s Limited (Brought Out by Smiths City)
11.1996 - 10.2006

Whakatane High School

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Cheyenne Ta’ala