Summary
Overview
Work History
Skills
Hobbies and Interests
Timeline
Generic

Cheyne Pharland

Blenheim

Summary

I have a keen interest in helping people and talking to others as well as all things music. I am a hard worker and reliable. I am good at working with others or by myself as well as remotely. I am always trying to help when needed and I am willing to learn and venture out for anything new or learn a new thing. I have a smile on my face ready to take each day as it comes. I am a fast learner and will put all my effort into the tasks, I always thrive to go above and beyond in every task i do.

I am moving to Sydney at the end of April.

Overview

17
17
years of professional experience

Work History

Call Centre Representative And Dispatcher

Call Care
11.2022 - Current
  • This job requires me Answering calls for over 600 different companies and following multiple procedures to ensure the jobs get completed whether that be to call it through to someone else or fill out forms and passing it through
  • This also requires me to maintain records and messages accurately and following deadlines
  • I also schedule and cancel/reschedule appointments for customers of all ages
  • Requiring me to speak to people of all ages and nationalities as well as communicating with people who are hard of hearing
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Kitchen Hand

Vines Cafe
04.2022 - 11.2022
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed recipes and chef instructions to prepare food correctly.

Supervisor

OSCAR, Bread of Life
07.2017 - 08.2022
  • I do computer work eg: using spreadsheets and answer the phone
  • Watch and interact primary and intermediate aged children after school and holidays, with activities for all ages
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Prepare the morning tea and afternoon tea for the children
  • Clean the areas for the children
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Volunteer

Salvation Army Shop
04.2012 - 12.2021
  • Using an eftpos machine and using a cash registrar
  • Serving customers and interacting with them and helping them find what they need
  • Putting tags on the clothing so they can go on the racks

Customer Service

Caltex
03.2020 - 01.2021
  • This was a part time job - serving customers, answering phones, cleaning the store and pumps, stocking the shelves, doing inventory and opening and closing the store

Volunteer

Salvation Army Toy Library
12.2007 - 12.2020
  • Working with money, Counting toy pieces and communicating with others
  • Also at the end of the year cleaning the toys
  • I also do the computer work of putting the toys into EXCEL

Volunteer

Star Dance Academy
01.2011 - 02.2015
  • Teach and create dances and teach them to a range of children and Youth ages 5 - 18
  • Assisted with special events and programs.
  • Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
  • Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
  • Planned routines for recitals and performances.

Skills

  • Problem-solving skills
  • Data entry
  • Customer service
  • Mixing sound input
  • Managing sound quality
  • Dance background
  • Clear communication
  • Teamwork and collaboration
  • Strong multi-tasking
  • Problem-solving
  • Highly motivated
  • Friendly and outgoing
  • Cash counting
  • Cash handling
  • Professionalism and ethics
  • Fast typing speed
  • Numeric data entry
  • Microsoft Excel
  • Appointment scheduling

Hobbies and Interests

  • Dancing
  • Photography
  • Playing and making music
  • Editing and Mixing audio and Videos
  • Designing Tshirts and Posters for Concerts.

Timeline

Call Centre Representative And Dispatcher

Call Care
11.2022 - Current

Kitchen Hand

Vines Cafe
04.2022 - 11.2022

Customer Service

Caltex
03.2020 - 01.2021

Supervisor

OSCAR, Bread of Life
07.2017 - 08.2022

Volunteer

Salvation Army Shop
04.2012 - 12.2021

Volunteer

Star Dance Academy
01.2011 - 02.2015

Volunteer

Salvation Army Toy Library
12.2007 - 12.2020

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Cheyne Pharland