Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chika Iwamoto

Wakayama

Summary

Friendly hospitality professional with international experience. Strong in customer service and English-Japanese communication across tourism, food, and airport jobs.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Kiwi Eatery Niseko Cafe & Restaurant

Part time
Niseko
12.2025 - 04.2026
  • - Assisted in pastry production, including training in pie making
  • - Supported barista tasks, including preparing basic coffee and beverages
  • - Mainly responsible for food service and delivering dishes to customers
  • - Worked flexibly across kitchen and front-of-house duties

Food Truck Staff / Donut Sales

Dohyo Donuts
Niseko
12.2024 - 04.2025
  • - Sold handmade donuts in a busy ski resort area
  • - Took bilingual orders and handled cash/card payments
  • - Supported food prep, restocking, and customer service

Customer Support Staff

Osaka Daimaru
Osaka
04.2024 - 12.2024
  • - Assisted international travelers with tax-free procedures
  • - Operated touchscreen systems and provided multilingual support

Travel Assistant (Part-Time)

Japanada Enterprise Inc
Whistler
05.2023 - 04.2024
  • - Supported Japanese tourists with reservations and local advice
  • - Interpreted between English and Japanese
  • - Handled travel-related inquiries and emergencies
  • - Arranging hotels and transportation for customers

Baker / Kitchen Assistant

Hot buns
Whistler
05.2023 - 04.2024
  • - Prepared crepes and managed kitchen operations
  • - Served diverse international customers in English
  • - Maintained high hygiene standards

Passenger Service Agent

Airport Ground Staff
Osaka
04.2020 - 02.2022
  • - Assisted passengers with check-in, boarding, and flight changes
  • - Handled communication with international travelers
  • - Managed airport operations efficiently under pressure

Education

Hospitality Tourism College - tourism, hotel operations, and airport customer service

Hospitality Tourism College
Osaka, Japan
03.2018 - 04.2021

Skills

  • Customer Service (Hospitality & Tourism)
  • Conversational English (for customer service)
  • POS / Cash Register Operation
  • Baking & Kitchen Support
  • Airport Operations Support
  • Microsoft Excel
  • Microsoft Word
  • Google Workspace

Languages

Native, Basic Conversational Skills

Timeline

Kiwi Eatery Niseko Cafe & Restaurant

Part time
12.2025 - 04.2026

Food Truck Staff / Donut Sales

Dohyo Donuts
12.2024 - 04.2025

Customer Support Staff

Osaka Daimaru
04.2024 - 12.2024

Travel Assistant (Part-Time)

Japanada Enterprise Inc
05.2023 - 04.2024

Baker / Kitchen Assistant

Hot buns
05.2023 - 04.2024

Passenger Service Agent

Airport Ground Staff
04.2020 - 02.2022

Hospitality Tourism College - tourism, hotel operations, and airport customer service

Hospitality Tourism College
03.2018 - 04.2021
Chika Iwamoto