Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Chika Okazaki

Mr Apple
Mount Wellington,AUK
1
Language
10
years of professional experience

Professional Summary

Hospitality and customer service professional with a Bachelor’s degree in Marketing and diverse international work experience in Japan, Australia and New Zealand. Experienced in hotel guest services, front desk operations, retail sales, sales administration, pre-release product testing and restaurant hospitality. Skilled in customer service, communication, teamwork and working effectively in multicultural environments. Holds Cambridge English: First (FCE) and has experience working in English-speaking workplaces. Currently based in New Zealand and exploring long-term career and residence pathways.

Work History

Seasonal Worker

7 Months
Mr Apple | 01.2026 - 08.2026
  • Worked in a fast-paced apple packing and production environment.
  • Packed and handled products efficiently while maintaining quality and accuracy standards.
  • Worked towards daily production targets as part of a seasonal team.
  • Followed workplace health and safety procedures and maintained a reliable work ethic.
  • Worked effectively with colleagues from a multicultural background.

Front of House Employee

5 Months
Origami Napier | 02.2026 - 07.2026
  • Greeted and welcomed guests, ensuring a positive first impression.
  • Managed reservations and seating arrangements to optimize customer flow.
  • Assisted with menu inquiries, enhancing guest dining experience through knowledgeable recommendations.
  • Handled cash register operations, maintaining accurate transaction records.

Receptionist

7 Months
Hakuba Highland Hotel | 04.2025 - 11.2025
  • Greeted and assisted guests, ensuring welcoming hotel experience.
  • Managed phone inquiries, directing calls to appropriate departments efficiently.
  • Processed check-ins and check-outs, maintaining accurate guest records.
  • Coordinated room reservations using hotel management software, optimizing occupancy rates.

Receptionist

2 Months
Tangram | 01.2025 - 03.2025
  • Provided assistance regarding hotel amenities and local attractions to improve guest experiences.
  • Addressed billing inquiries and resolved issues with efficiency and professionalism.
  • Welcomed visitors and customers with a professional demeanor, offering friendly and knowledgeable support.

Stock Assistant

1 Year
Ain Pharmacy | 11.2023 - 11.2024
  • Assisted in inventory management, ensuring accurate stock levels and organization.
  • Supported daily operations by restocking shelves and maintaining product displays.
  • Operated point-of-sale systems, processing transactions efficiently and accurately.
  • Collaborated with team members to optimize inventory turnover and reduce stock discrepancies.

Sales Administration Assistant

6 Months
King Corporation | 11.2021 - 05.2022
  • Provided administrative support to the sales team for envelope and paper product sales.
  • Handled telephone enquiries and communicated with customers regarding orders and products.
  • Entered and processed customer orders accurately.
  • Checked delivery schedules and coordinated with relevant departments regarding order fulfilment.
  • Prepared sales documents, including delivery slips, quotations and invoices.
  • Supported sales representatives with day-to-day administrative tasks and customer-related matters.

Retail Worker

2 Months
ANA Business Solutions | 01.2018 - 03.2018
  • Provided customer service and assisted customers with selecting Valentine’s gifts and confectionery products.
  • Recommended products based on customers’ preferences and needs.
  • Handled product sales and supported daily operations at a department store.
  • Maintained an organised and attractive sales area and ensured products were well presented.
  • Worked efficiently as part of a team during a busy seasonal sales period.

Temp Worker

3 Months
Panasonic | 09.2017 - 12.2017

Temporary Staff – Pre-Release Telephone Product Testing

  • Conducted testing of Panasonic telephone products prior to their commercial release.
  • Tested telephone functions and performance according to established testing procedures.
  • Made and received test calls to identify functional issues and irregularities.
  • Accurately recorded test results and reported any problems identified during testing.
  • Followed detailed procedures and quality standards while working in a product testing environment.

Guest Services Receptionist

1 Year 2 Months
Hilton | 06.2016 - 08.2017
  • Worked in a fast-paced apple packing and production environment.
  • Packed and handled products efficiently while maintaining quality and accuracy standards.
  • Worked towards daily production targets as part of a seasonal team.
  • Followed workplace health and safety procedures and maintained a reliable work ethic.
  • Worked effectively with colleagues from a multicultural background.

Education

Associate of Arts - Marketing

Nakamura Gakuen University | Fukuoka, Japan | 03.2017

Skills

Customer assistance
Customer service
Store maintenance
Team collaboration

Languages

English
Professional Working

Timeline

Front of House Employee

Origami Napier
02.2026 - 07.2026Read More

Seasonal Worker

Mr Apple
01.2026 - 08.2026Read More

Receptionist

Hakuba Highland Hotel
04.2025 - 11.2025Read More

Receptionist

Tangram
01.2025 - 03.2025Read More

Stock Assistant

Ain Pharmacy
11.2023 - 11.2024Read More

Sales Administration Assistant

King Corporation
11.2021 - 05.2022Read More

Retail Worker

ANA Business Solutions
01.2018 - 03.2018Read More

Temp Worker

Panasonic
09.2017 - 12.2017Read More

Guest Services Receptionist

Hilton
06.2016 - 08.2017Read More

Nakamura Gakuen University

Associate of Arts from Marketing
Read More
Chika Okazaki