Hospitality and customer service professional with a Bachelor’s degree in Marketing and diverse international work experience in Japan, Australia and New Zealand. Experienced in hotel guest services, front desk operations, retail sales, sales administration, pre-release product testing and restaurant hospitality. Skilled in customer service, communication, teamwork and working effectively in multicultural environments. Holds Cambridge English: First (FCE) and has experience working in English-speaking workplaces. Currently based in New Zealand and exploring long-term career and residence pathways.
Work History
Seasonal Worker
7 Months
Mr Apple | 01.2026 - 08.2026
Worked in a fast-paced apple packing and production environment.
Packed and handled products efficiently while maintaining quality and accuracy standards.
Worked towards daily production targets as part of a seasonal team.
Followed workplace health and safety procedures and maintained a reliable work ethic.
Worked effectively with colleagues from a multicultural background.
Front of House Employee
5 Months
Origami Napier | 02.2026 - 07.2026
Greeted and welcomed guests, ensuring a positive first impression.
Managed reservations and seating arrangements to optimize customer flow.
Assisted with menu inquiries, enhancing guest dining experience through knowledgeable recommendations.
Handled cash register operations, maintaining accurate transaction records.
Receptionist
7 Months
Hakuba Highland Hotel | 04.2025 - 11.2025
Greeted and assisted guests, ensuring welcoming hotel experience.
Managed phone inquiries, directing calls to appropriate departments efficiently.
Processed check-ins and check-outs, maintaining accurate guest records.
Coordinated room reservations using hotel management software, optimizing occupancy rates.
Receptionist
2 Months
Tangram | 01.2025 - 03.2025
Provided assistance regarding hotel amenities and local attractions to improve guest experiences.
Addressed billing inquiries and resolved issues with efficiency and professionalism.
Welcomed visitors and customers with a professional demeanor, offering friendly and knowledgeable support.
Stock Assistant
1 Year
Ain Pharmacy | 11.2023 - 11.2024
Assisted in inventory management, ensuring accurate stock levels and organization.
Supported daily operations by restocking shelves and maintaining product displays.
Operated point-of-sale systems, processing transactions efficiently and accurately.
Collaborated with team members to optimize inventory turnover and reduce stock discrepancies.
Sales Administration Assistant
6 Months
King Corporation | 11.2021 - 05.2022
Provided administrative support to the sales team for envelope and paper product sales.
Handled telephone enquiries and communicated with customers regarding orders and products.
Entered and processed customer orders accurately.
Checked delivery schedules and coordinated with relevant departments regarding order fulfilment.
Prepared sales documents, including delivery slips, quotations and invoices.
Supported sales representatives with day-to-day administrative tasks and customer-related matters.
Retail Worker
2 Months
ANA Business Solutions | 01.2018 - 03.2018
Provided customer service and assisted customers with selecting Valentine’s gifts and confectionery products.
Recommended products based on customers’ preferences and needs.
Handled product sales and supported daily operations at a department store.
Maintained an organised and attractive sales area and ensured products were well presented.
Worked efficiently as part of a team during a busy seasonal sales period.