Chinenyenwa Monica Madukwe
Wellington,WGN
Summary
To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
Ronald McDonald House Charities, Inc
10.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
Newsletter Editor (Volunteer)
Changemakers Refugee Forum
10.2023 - Current
- Posted and promoted articles on social media platforms to engage target audience.
- Devised attention-grabbing headlines and summaries to increase clicks and engagement.
- Selected and edited photos for use in diverse projects.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Set layouts and selected photos for stories to boost readership.
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
- Helped a staff to transcribe an interview with a refugee.
Administrative Officer (Volunteer)
Brain Injury Association Wellington
09.2023 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created and maintained databases to track and record customer data.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Administrative Officer (Volunteer)
Newtown Budgeting And Advocacy Services
09.2023 - Current
- Created, prepared, and delivered reports to various departments.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Financial Advisor
Heirs Holdings
08.2022 - 03.2023
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Facilitated new client onboarding process and investment account setup.
- Educated clients on potential risks and rewards associated with various investments.
Sales Executive
CardinalStone Finance
03.2019 - 06.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Sales Representative
Zedvance Finance
10.2018 - 01.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Science - Industrial Chemistry
Ebonyi State University
Abakaliki, Ebonyi State02.2015
Skills
- Data Entry
- Administrative Tasks
- Telephone Etiquette
- Recordkeeping
- Team Collaboration
- Adaptability and Dependability
- Organized and Efficient
- Event Planning
- Attention to Detail
- MS Office
- Interpersonal skills
Certification
- Occupational Safety and Health Administration Training - Issued on 14th March, 2017
Hobbies
Reading books, watching movies, playing music and playing games.
Reference
Available on request
Timeline
Volunteer
Ronald McDonald House Charities, Inc
10.2023 - Current
Newsletter Editor (Volunteer)
Changemakers Refugee Forum
10.2023 - Current
Administrative Officer (Volunteer)
Brain Injury Association Wellington
09.2023 - Current
Administrative Officer (Volunteer)
Newtown Budgeting And Advocacy Services
09.2023 - Current
Financial Advisor
Heirs Holdings
08.2022 - 03.2023
Sales Executive
CardinalStone Finance
03.2019 - 06.2022
Sales Representative
Zedvance Finance
10.2018 - 01.2019
Bachelor of Science - Industrial Chemistry
Ebonyi State University
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