Ching Yii Mah
Receptionist
Christchurch,CAN
Summary
Organised and reliable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and challenges to meet team goals.
Overview
4
4
years of professional experience
Work History
Spa Therapist/Attendant
Nicola Quinn Beauty &Day Spa
03.2022 - Current
- Maintained client treatment records with Kitomba and created long-term care programs for regular customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Grew sales and rebook with great work ethic, individualized beauty care plans and positive attitude.
- Performed waxing, body wrap application, gentle exfoliation, customised facials, tinting, brow shaping, lash lifts, threading, manicures, and pedicures to clients' needs and expectations.
- Booked appointments, answered phones, greeted clients, handled payments, and created gift vouchers.
- Educated patients on treatment options.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Beauty Therapist/Nail Technician
Kayra Beauty
09.2022 - 05.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments (individuals and groups) with Fresha, and collecting payments for services rendered.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Assisted customers in selecting and applying appropriate nail colors.
- Executed pedicures and manicures using professional quality products and tools.
- Collaborated with other members of salon staff to provide amazing client experience.
Beauty Therapist Trainee
ARA Institute Of Canterbury
02.2020 - 11.2021
- Demonstrated high level of customer service to increase retention and satisfaction.
- Attended regular trainings and workshops to maintain beauty therapy certificate and diploma to stay current on technique and skills.
- Booked appointments with Timely, processed payments, entering sales in register for prompt customer service.
Education
New Zealand Diploma of Beauty Therapy
ARA Institute of Canterbury
Christchurch, CAN11.2021
New Zealand Certificate of Beauty Therapy
ARA Institute of Canterbury
Christchurch, CAN 04.2001 -
Skills
Client Consultation
Appointment Scheduling
Spa Retail Sales
Guest Services Expertise
Client Intakes
Sanitation Maintenance
Excellent Team Player
Superior Attention to Detail
Product Promotions
Relationship Building and Management
Aroma Therapy
Referees
- Kathryn Stirling
Nail Technician [] Kayra Nails
0224750540 [] kathrynstirling@gmail.com
- Sophie Cook
Nail Technician [] Nails with Sophie
0221542792 [] arohasophie@gmail.com
Timeline
Beauty Therapist/Nail Technician
Kayra Beauty
09.2022 - 05.2023
Spa Therapist/Attendant
Nicola Quinn Beauty &Day Spa
03.2022 - Current
Beauty Therapist Trainee
ARA Institute Of Canterbury
02.2020 - 11.2021
New Zealand Certificate of Beauty Therapy
ARA Institute of Canterbury
04.2001 -
New Zealand Diploma of Beauty Therapy
ARA Institute of Canterbury