Chinmay Amritphale

• Answer the telephone and respond to caller inquiries in a pleasant manner.
• Guest relations and front Desk Supervision
• Handle guest check-ins, check-outs, and special requests.
• Resolve guest complaints promptly and professionally.
• Ensure all departments (housekeeping and front office) are working smoothly during the shift.
• Take charge of the hotel in the absence of senior management.
• Allocate tasks and assist team members during busy periods.
• Be the point of contact for emergencies
• Maintain an incident log for management review.
• Coordinate with emergency services if needed.
• Oversee cash handling and shift closures.
• Audit daily transactions, room charges, and payment processes.
• Manager on duty (Afterhours)

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Generating reports, preparing proposals, collections details , coordinating with clients & suppliers.
• Going on sales calls to convert corporate business to hotel.
• Converting manager leads into business.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter).
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
• Design, upload, extract and maintain customer databases.
• Create and manage Company and Travel Agent profiles on the property management system.
• Loading corporate rate of a company in reservation software.
• Preparing revenue reports for revenue manager.
• Forecasting hotel business for Director of sales

• Answer client / bookers’ questions about property facilities/services Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Responsible for coordinating internally with the sales & marketing team.
• Generating reports, preparing proposals, collecting details, and coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process
• Preparing group reservations for corporate companies
• Participating in the revenue meeting of the hotel.
• Processing RLF of Corporate companies
• Doing Show Around of the hotel
• Getting Events and rooms for hotel
• Record, transcribe and distribute minutes of meetings
• Print Sales manager productivity reports for each sales manager and submit to Director of Sales
• Conduct research and collect data to prepare reports and documents

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of
their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to
accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event
attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

• Housekeeping: Maintaining common areas: sweeping, sorting, mopping, dusting, etc.
• Learning how to check rooms.
• Making sure that rooms meet hotel standards.
• Helping to organize the cleaning service schedule according to the occupancy rate.
• Supervising and helping with other services: Luggage, Front office, and Restaurant.
• Giving advice to guests on visits, tours, and tourist places.
• Assigned a task called HK-245 in which I have to do deep cleaning of all 245 rooms in the hotel.
• Kitchen: Helping in the preparation of dishes.
• Simple kitchen tasks: peeling, storing, cleaning, preparing…
• Learning how to present dishes.
• Helping in the preparation of desserts and pastries.
• Making sure that dishes are always clean.
• Receiving and storing provisions.
• Sorting and cleaning the kitchen: floors, kitchen surfaces, tools etc.
• Following-up stocks.
• Food and beverage: Prepare the room and the tables for the service.
• Offer a service of quality.
• Help to present the menus, daily specials, drinks etc.
• Take orders from customers.
• Serve and serve the dishes.
• Check and manage stocks of raw materials.
• Optimize the supply chain if necessary.
• Helping banquet employees to plan events.
• Cleaning restaurant and banquet equipment: glasses, plates etc.
• Front office: Learning properties and history.
• Checking in & checking out guests.
• Processing credit card payments.
• Greeting and dealing with guests & inquiries face to face.
• Cash handling.
• Performing front office maintenance duties (i.e. cleanliness of desk & replenishment of office stationery).
• Handling guest phone calls: properly greeting guests.
• Understanding the reservation system and PMS.
• Completing all tasks of the reservation checklist.