Chinthaka Kudaligamage

Provide customer service and resolve all sorts of client issues while keeping constant communication with them.

Shipping document preparation.

Generates new sales through telemarketing campaigns.

Generate invoices and credit notes using Xero.

Prepare sales and shipping reports.

Manage and communicate with agents in other parts of New Zealand.

Prepare and conduct customer presentations and detailed sales/project proposals.

Managing Company Social Media Profiles.

Find new customers who are expecting to purchase new vehicles.

Advertise vehicle details on Facebook Marketplace and various other social media platforms.

Negotiate with customers, and successfully close the deal.

Provide excellent customer service.

Attend to after-sales queries that come from customers.

Maintain a $12 million worth of sales funnel, which assures continuous revenue for the company.

Acquired 22 and 20 new customers in 2020 and 2021, respectively.

Achieved 119% of the assigned annual target in 2020, and 90% in 2021.

Control and maintain the required credit level of the customer, assessing them from time to time.

Ensure a zero level of customer complaints while attending to customer complaints at the earliest possible opportunity.

The development of a strong client base involves acquiring new clients from various sectors while ensuring revenue from the existing base worth $10 million.

Promote new products and services innovated by the product development team.

Managing and formulating strategies for Facebook, Instagram, and content marketing sites.

Meet revenue targets in each product category by cross-selling and up-selling.

Maintain a better relationship while ensuring better customer service.

Grow the current revenue generated from existing customers by introducing new solutions, while acquiring new customers for the portfolio.

Acquired new customers, such as Brandix, MAS, Commercial Bank, and Hatton National Bank.

Evaluate the feasibility and the ROI of the new businesses to obtain the maximum profit for the company.

Coordinate with pre-sales engineers, quality assurance, credit, and legal officers locally, as well as regionally.

Maintain good relationships with main suppliers (Cisco and Juniper) to get the devices and equipment on time to Sri Lanka.