Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Chinwendu Ekweanya

Hamilton,WKO

Summary

Dynamic and results-oriented professional with over a decade of experience in administrative operations, client engagement, and event lifecycle management. Proven track record of thriving in agile environments, excelling at multitasking, and coordinating cross-functional teams with meticulous attention to detail. Committed to delivering exceptional user experiences through proficiency in core digital tools, communication platforms, and data acquisition methodologies. Strong foundational understanding of operational workflows, consistently driving efficiency and innovation in every project.

Overview

11
11
years of professional experience

Work History

Client Experience & Engagement Manager

Standard Chartered Bank
06.2021 - 08.2025
  • Leverage multi-channel communication (email, phone) to efficiently resolve client issues ensuring high satisfaction levels.
  • Maintain accurate records of closed complaints within the CEMS system.
  • Developed and implemented personalized loyalty programs leveraging CRM data to enhance client retention.
  • Analyze client feedback metrics to measure effectiveness and identify areas of improvement for service delivery and client satisfaction.
  • Identify and utilize optimal digital communication channels for targeted client outreach.
  • Design personalized client communications (eDMs) to drive effective engagement and utilizing marketing automation tools.
  • Research local and global digital trends to inform service and product enhancements.
  • Assist in developing and implementing digital marketing campaign strategies aligned with overall business objectives.
  • Coordinate and execute all segment events, aligning with overall event and sponsorship strategies, incorporating digital engagement tools.
  • Plan and execute targeted activities and events to drive revenue growth utilizing data analytics to optimize target audience.
  • Prepare insightful reports and presentations through the Strategic use of data.

Relationship Manager

Standard Chartered Bank
01.2021 - 05.2021
  • Responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement.
  • Responsible for uncovering customer’s needs and providing them with the right product & service solution from the full range of retail banking products offered.
  • Ensure meeting client requirements while ensuring compliance with regulations and Controls as set by the bank and external regulators.
  • Provide excellent customer service to complete customer’s experience.

Branch Operations Officer

Standard Chartered Bank
10.2014 - 12.2020
  • Ensured daily reconciliation of suspense, sundry, and clearing accounts, demonstrating strong administrative skills and attention to detail.
  • Streamlined petty cash processes by raising items on e-procurement, batching them for submission to finance, and sending schedules to the Regional BOM, showcasing efficiency and organization.
  • Provided help desk support to branch users, resolving production problems and inquiries, highlighting technical proficiency and problem-solving abilities.
  • Ensured adherence to health and safety standards, maintained bank hardware, and backed up systems data, demonstrating commitment to compliance and risk management.
  • Prepared and distributed daily, quarterly, and yearly check list reports, as well as KYC reports, ensuring accurate and timely reporting.
  • Communicated effectively with customers via telephone and email to address their issues, showcasing customer service skills.
  • Ensured compliance with necessary specifications and regulations, demonstrating a strong understanding of industry standards.
  • Worked closely with the Branch operations and service manager, reporting progress and contributing to the overall team effort.
  • Key Achievements:
  • Streamlined branch operations processes, resulting in increased efficiency and reduced errors.
  • Provided timely and effective technical support to branch users, improving user satisfaction.
  • Ensured compliance with all relevant regulations and standards, mitigating risks and maintaining a positive reputation.
  • Contributed to a positive and collaborative work environment through effective teamwork and communication.

Education

Master of Science - Information Technology

University of Waikato
Hamilton, NZ
11-2026

Bachelor of Science - Computer Science

Nnamdi Azikiwe University
Awka, Anambra
07-2011

Skills

  • Customer support expertise
  • Effective interpersonal communication
  • Administrative support
  • Regulatory compliance assurance
  • Event coordination and execution
  • Skilled in core digital tools
  • Proficient in adhering to compliance standards
  • Commitment to service quality
  • Organizational skills
  • Team collaboration
  • Detail-oriented
  • Project management

Interests

  • Sustainable Tech Innovations
  • Supporting STEM education initiatives and mentorship programs
  • Documenting and sharing travel experiences

Timeline

Client Experience & Engagement Manager

Standard Chartered Bank
06.2021 - 08.2025

Relationship Manager

Standard Chartered Bank
01.2021 - 05.2021

Branch Operations Officer

Standard Chartered Bank
10.2014 - 12.2020

Master of Science - Information Technology

University of Waikato

Bachelor of Science - Computer Science

Nnamdi Azikiwe University

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Chinwendu Ekweanya