Chipo Bvutira
Auckland,Pokeno
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Freight, Apparel and Home Decor industries with passion for developing relationships, cultivating partnerships and a solid team problem-solving independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Service and Sales Support
Argyle Schoolwear
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Handled concerns quickly and escalated major issues
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
Home Decor Specialist
Self-employeed
08.2018 - 03.2022
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Developed space planning concepts, color palette selections, and textile presentations.
- Communicated product information, installation methods and product upgrade options.
- Participated in furniture selection and documentation of specifications.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Conducted client consultations to understand requirements and preferences.
- Selected furniture, lighting and accessories to enhance design concepts.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and [Type] items.
Auckland Sales Support
Freightways Group (Post Haste Couriers)
01.2016 - 12.2018
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs
- Assisted customers with sales needs such as and shipping
- Prepared and presented sales reports and customer profiles to upper management.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Received and organized vendors samples for use by sales team.
- Developed and maintained relationships with key accounts and existing customers.
- Coordinated responses and resources to handle special client requests.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Client Services Consultant
Freightways Group (Sub 60 Couriers)
09.2014 - 01.2016
- Provided customers with information about company offerings and answered questions about features, costs and delivery.
- Updated accounts, documents and reports with efficiency and accuracy.
- Achieved or exceeded sales and productivity benchmarks on consistent basis.
- Responded to customer concerns with friendly, knowledgeable service and resolved issues quickly to deliver prompt service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Communicated with clients regarding account services, statements, and balances.
Caregiver
Kate McLean Homecare
03.2007 - 01.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
New Zealand Diploma in Business -
MIT
Manukau, NZBachelor of Applied Science -
Open Polytechnic of New Zealand
Lower Hutt, NZDiploma in Information Systems -
MIT
Manukau, NZDiploma in Business Administration -
Institute of Administration And Commerce
ZimbabweCertificate in Bookeeping And Accounting -
Pitman Training
Zimbabwe Skills
- Report Preparation
- Senior Leadership Support
- Documentation
- Quality Control
- Account Management
- CRM Software
- Administrative Support
- Spreadsheets
- Order Fulfillment
- Customer Service
- Computer Proficiency
- Managing Multiple Tasks
- Freight Operations
- Closing Sales
- Sales Expertise
- Problem-Solving Ability
- Order processing
- Preparing quotes
- Invoicing
Timeline
Customer Service and Sales Support
Argyle Schoolwear
04.2022 - Current
Home Decor Specialist
Self-employeed
08.2018 - 03.2022
Auckland Sales Support
Freightways Group (Post Haste Couriers)
01.2016 - 12.2018
Client Services Consultant
Freightways Group (Sub 60 Couriers)
09.2014 - 01.2016
Caregiver
Kate McLean Homecare
03.2007 - 01.2016
New Zealand Diploma in Business -
MIT
Bachelor of Applied Science -
Open Polytechnic of New Zealand
Diploma in Information Systems -
MIT
Diploma in Business Administration -
Institute of Administration And Commerce
Certificate in Bookeeping And Accounting -
Pitman Training
Similar Profiles
Atelina ChandraAtelina Chandra
Part Time Worker for Administrative Assistant at Argyle SchoolwearPart Time Worker for Administrative Assistant at Argyle Schoolwear
Holly BurlesonHolly Burleson
School Counselor at Argyle Middle School Argyle ISDSchool Counselor at Argyle Middle School Argyle ISD
Geoffery Elliot Michael WilliamGeoffery Elliot Michael William
Assistant Manager at Victoria 2 SchoolwearAssistant Manager at Victoria 2 Schoolwear