Chiranjiv Kochar
Te aro,Wellington
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
7
7
years of professional experience
Work History
Manager on Duty
Mcdonalds
wellington cbd, wellington
01.2021 - Current
- Led team meetings to align goals and strategies across departments.
- Managed budgets to ensure effective allocation of resources across projects.
- Facilitated communication between teams to improve collaboration and efficiency.
- Implemented process improvements to streamline operations and reduce delays.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Crew Member
mcdonalds
te aro, wellington
11.2019 - Current
- Provided excellent customer service to enhance guest experiences.
- Operated point-of-sale systems for accurate transaction processing.
- Prepared and served food items following safety and quality standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted team members with training on operational procedures.
Customer Service
Party Cave
Wellington CBD, Wellington
12.2018 - 07.2019
- Know how to handle customers
- Greeted clients upon arrival, providing exceptional customer service.
- Provide excellent customer service when interacting with guests.
- Provided exceptional customer service throughout each delivery experience.
Education
Graduate Diploma - Creative Technologies Level 7
WelTec University
01.2019
Bachelor of Fine Arts (BFA) -
Amity College
01.2009
Skills
- Ability to work as a part of Team
- Fast Learner
- Good Communication Skills
- Flexible
- Friendly
- Positive 'can-do' attitude
- Ability to work under extreme pressure
- Customer service
- Complex Problem-solving
Personal Information
Date of Birth: 13/07/87
Contact Details
82 Dixon St, Te Aro, Wellington,
0272090155,
chiranjiv.kochar@gmail.com
Languages
English
Professional
Hindi
Professional
References
References available upon request.
Timeline
Manager on Duty
Mcdonalds
01.2021 - Current
Crew Member
mcdonalds
11.2019 - Current
Customer Service
Party Cave
12.2018 - 07.2019
Graduate Diploma - Creative Technologies Level 7
WelTec University
Bachelor of Fine Arts (BFA) -
Amity College
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