Chiranthi Wickramanayake
Forrest Hill
Summary
Organized Banking Assistant knowledgeable about products and services. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention and application processes.
Overview
9
9
years of professional experience
Work History
Banking Assistant
National Savings Bank
06.2015 - 06.2024
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Imaged banking and loan documents
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Engaged in point of sale banking activities.
- Performed the role of a marketer.
- Handled customer complaints.
Education
Bachelor of Science - Business And Management
Cardiff Metropolitan University
Cardiff Uk05-2024
Skills
- Teller transactions
- Credit analysis
- Account servicing
- Loan processing
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- To excel in customer service, develop strong communication skills, practice active listening, stay patient and empathetic, and focus on resolving issues efficiently
Referees:
- Job Title - Manager
- Company Name - National Savings Bank, Nugegoda, Sri Lanka
- Email Address - manager.nugegoda@nsb.lk
- Phone Number- +94772393311
- Job Title - Deputy Manager
- Company Name - National Savings Bank, Nugegoda, Sri Lanka
- Email Address - manager.nugegoda@nsb.lk
- Phone Number - +94713969370
Timeline
Banking Assistant
National Savings Bank
06.2015 - 06.2024
Bachelor of Science - Business And Management
Cardiff Metropolitan University
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