Chita Nie
Hamilton,New Zealand
Summary
Experienced professional with a Master’s in Supply Chain Management from the University of Waikato and a diverse background in customer service and support roles. Skilled in building strong relationships, educating customers on digital solutions, and resolve customer issues efficiently. With seven years in New Zealand, I bring a deep understanding of multicultural environments, enhancing cross-cultural communication and collaboration. Committed to delivering exceptional customer experiences and supporting business growth.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Hospiceshop
Waikato, Hamilton
11.2023 - Current
- Customer Service Excellence: Provided exceptional customer service, addressing a wide range of customer queries and ensuring a positive shopping experience.
- Sales and Financial Transactions: Operated the cash register with high accuracy, handling transactions and maintaining precise financial records.
- Customer Education: Educated customers on product offerings and store policies, enhancing their shopping experience and satisfaction.
Assistant Manager
YesRentals
Otago, Queenstown
04.2021 - 05.2022
- Customer Relationship Management: Built and maintained strong relationships with customers, understanding their needs and providing tailored solutions.
- Insurance Promotion: Recommended and explained rental car insurance options to customers, ensuring they understood the benefits and coverage, thereby enhancing customer satisfaction.
- Conflict Resolution: Resolved customer compensation disputes effectively, achieving a 60% success rate in arbitration and demonstrating strong problem-solving skills.
- Digital Transformation and Customer Support: Efficiently led the transition to digital store operations, guiding customers through self-service pickup and ensuring a smooth adaptation to new digital processes.
Entrepreneur
Youart Silk
Invercargill, Invercargill
05.2020 - 02.2021
- Customer Engagement: Managed customer interactions, providing detailed information about products and ensuring a high level of customer satisfaction.
- Project Management: Executed a self-initiated entrepreneurial project, managing all aspects from development to implementation.
- Digital Channel Management: Directed online store operations, including product listings, customer communications, and order fulfillment.
- Creative Direction and Marketing: Developed and executed marketing strategies to enhance brand visibility and customer engagement.
Front of House Assistant
The Batch Café
Invercargill, Invercargill
10.2019 - 02.2020
- Customer Interaction: Provided outstanding customer service in a fast-paced environment, contributing to a positive and welcoming atmosphere.
- Team Collaboration: Worked closely with team members to ensure efficient operation and effective teamwork.
- Multitasking and Organization: Demonstrated strong multitasking abilities, maintaining an organized workspace while managing multiple responsibilities.
Education
MBA - Supply Chain Management
The University of Waikato
Hamilton, NZ06-2024
Postgraduate Diploma - Business Enterprise
Southern Institute of Technology
Invercargill03-2019
Skills
- Customer Relationship Management
- Quick Learning and Adaptability
- Customer Service Excellence
- Digital and Self-Service Channel Education
- Problem-Solving Skills
- Communication Skills
- Team Collaboration
- Positive Attitude
Affiliations
I have been playing the bamboo flute for seven years and maintain my own channel where I share my music. I also enjoy reading and writing blogs and articles to share my insights and thoughts. Additionally, I love hiking and finding energy in nature.
Languages
English
Professional
Mandarin
Native/ Bilingual
Accomplishments
- Honored Band Team Leader / 3rd Oct 2017
Was an integral part of the volunteer group that was responsible for organizing and managing the Chinese National Day & Mid-Autumn Festival celebration held on 3rd October 2017 at the Southern Institute of Technology.
References
References available upon request.
Timeline
Retail Assistant
Hospiceshop
11.2023 - Current
Assistant Manager
YesRentals
04.2021 - 05.2022
Entrepreneur
Youart Silk
05.2020 - 02.2021
Front of House Assistant
The Batch Café
10.2019 - 02.2020
MBA - Supply Chain Management
The University of Waikato
Postgraduate Diploma - Business Enterprise
Southern Institute of Technology
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