Chitra Modi
Sandringham,Auckland
Summary
Service-focused Customer Service Representative bringing unparalleled skills in customer relations, administration task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency and exceptional attention to detail. Proficient in MS office 365-Share Point and also 3 years worked as Customer Service Officer for Axis bank in India. Holding Permanent resident visa, Multi-skilled, dynamic, Bilingual, hardworking and excited to join my next team.
Overview
9
9
years of professional experience
Work History
Sales and Service Assistant
Farmers Trading Company Ltd
07.2021 - 06.2024
- Working in a retail environment providing exceptional customer service and demonstrating product knowledge to maximise sales
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Responsible for greeting customers with a smile and creating a friendly, welcoming atmosphere and providing them with detailed merchandise information and advice
- Tactfully dealing with customer enquiries, requests and complaints via phone or in store
- Keeping up-to-date with all current promotions within the store.
- Operating the till systems, including cashing up and completing paper work at the start and end of shift
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Retail Customer Service Assistant
The Warehouse
11.2020 - 04.2021
- Providing valuable knowledge and up to date advice on store products
- Stocked and replenished merchandise according to store merchandising layouts
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
Retail Assistant
Five Star Multi Services
06.2019 - 09.2019
- Offered each customer top-notch, personal service and polite support to boost sales of Printers’ inks and toner Cartridge and customer satisfaction
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Manage phone calls of customer and correspondence (e-mail, letters, packages etc.)
- As an admin support, used basic XERO software for invoicing and store customer purchase transaction.
Customer Service Officer
AXIS Bank Pvt. Ltd
09.2015 - 05.2018
- Analyzed the business requirements and provided functional assistance to the Operation and Business team
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Completed special procedures for customers such as ordering new checks and stopping payments through banking Software
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Assisted customers with compromised debit cards and issued new credentials
- Provided customer records on demand, including account statements and copies of checks
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Apart from them, also advice the customer about techno savvy or Digital platform for their financial transaction likes Mobile and internet banking.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
Education
Applied Management
Otago Polytechnic
Auckland, NZ01.2019
Master of Business Administration - Marketing
Department of Buisness And Industrial Management
India01.2014
Bachelor of Science - Biotechnology
01.2011
Skills
- Attention to detail and accuracy
- Able to work under Pressure
- Problem solving skills
- Time Management skills
- Organizational skill
- Interpersonal/Communication skills
- Adaptability
- Team collaboration
- Sales
- Outlook
- Microsoft Office Suite
- Office 365-share Point
- Basic XERO software
- Experience of Banking software
- Cash handling and management
References
Available on request.
Timeline
Sales and Service Assistant
Farmers Trading Company Ltd
07.2021 - 06.2024
Retail Customer Service Assistant
The Warehouse
11.2020 - 04.2021
Retail Assistant
Five Star Multi Services
06.2019 - 09.2019
Customer Service Officer
AXIS Bank Pvt. Ltd
09.2015 - 05.2018
Applied Management
Otago Polytechnic
Master of Business Administration - Marketing
Department of Buisness And Industrial Management
Bachelor of Science - Biotechnology
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