Chloe Henderson
Mosgiel,OTA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2026
2026
years of professional experience
Work History
Hairdressing Assistant
Trimmers
- Supported hairstylists with colour mixing, shampooing, and blow-drying for efficient client service.
- Contributed to maintaining a hygienic environment by sterilizing tools and equipment regularly.
- Created a welcoming atmosphere by greeting clients upon arrival and offering refreshments while they waited for their appointments.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Prepared and mixed colour formulas for clients' hair.
- Made sure salon was cleaned to perfection including windows, shelves, straighteners, combs, brushes, shavers
Customer Service Cashier
Balclutha Fish Supply
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Made Burgers, Wrapped the food up, lots of cleaning including dishes, Made sure the food cabinet was full for customers to see what we had available
- Took customers orders
Retail Assistant
Coupland's Bakeries
01.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Provided training and guidance to new staff, ensuring high level of service quality.
- Updated product pricing and signage to reflect current promotions and discounts.
- Answered incoming calls and emails to provide product information, features and benefits.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- In charge of the opening/closing of the store
- Banking closings
- Kitchen opens
- Stock take
Checkout Operator
New World Balclutha
02.2021 - 05.2023
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
Education
NCEA Level 2 -
South Otago High School
Balclutha, NZLevel 4 Business ( Administration And Technology) -
Open Polytechnic
Online11-2025
Level 4 Early Childhood Education - Early Childhood Care And Education
Otago Polytechnic
Dunedin, NZ11-2024
Study And Career Preperation Level 3 -
Otago Polytechnic
Dunedin, NZ07-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Tech-Savvy
- Cash handling accuracy
- Customer service
- Patience and empathy
- Reliability and punctuality
- Customer satisfaction
Timeline
Retail Assistant
Coupland's Bakeries
01.2024 - Current
Checkout Operator
New World Balclutha
02.2021 - 05.2023
Hairdressing Assistant
Trimmers
Customer Service Cashier
Balclutha Fish Supply
NCEA Level 2 -
South Otago High School
Level 4 Business ( Administration And Technology) -
Open Polytechnic
Level 4 Early Childhood Education - Early Childhood Care And Education
Otago Polytechnic
Study And Career Preperation Level 3 -
Otago Polytechnic
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