Chloe Johns
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
4
4
years of professional experience
Work History
FOH Supervisor/ Bar (Full Time)
Smoko Room, Sawmill
1004 Leigh Road, Matakana 0985
04.2023 - Current
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Kitchen Hand/FOH (part Time)
Ravish
7 Sharp Road Matakana
02.2020 - 10.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Mahurangi College
Warkworth, NZSkills
- Food Safety Compliance
- Guest Relations
- Complaint Handling
- Staff Motivation
- Policy Enforcement
- Training and coaching
- Pre-shift walk-through
- Staff Supervision
- Time tracking
- Customer Service
Additional Information
Sayna Smith (restaurant manager)
Phone number - 021 030 7487
Email - Sayna@sawmillbrewery.co.nz
Kirsty Mckay (Owner of the Sawmill)
Phone number - 021 752504
Email - kirsty@sawmillbrewery.co.nz
Timeline
FOH Supervisor/ Bar (Full Time)
Smoko Room, Sawmill
04.2023 - Current
Kitchen Hand/FOH (part Time)
Ravish
02.2020 - 10.2023
Mahurangi College