Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Chloe MInseo Oh

Chloe MInseo Oh

Auckland

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Also a Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.

Overview

9
9
years of professional experience

Work History

Korean School Teacher (staff Member)

Chloe Oh
01.2020 - Current
  • Developed communicative relationships with students and parents to support learning
  • Developed positive rapport with students of various and diverse backgrounds
  • Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance
  • Provided warm, supportive environment for developing academic, social, and emotional growth
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments
  • Established open communication and positive relationships with students, parents, peers, and administrative staff
  • Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth
  • Maintained positive and professional classroom environment throughout school year
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns

Dance Teacher

Chloe Oh
03.2015 - Current
  • Planned routines for recitals and performances
  • Utilized different styles of teaching to accommodate students of all capabilities
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline
  • Encouraged student feedback to allow for active consideration of student views and to make any necessary lesson plan adjustments
  • Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance
  • Met needs of different students by adapting teaching materials and methods
  • Supported students in identifying, setting and achieving personal goals
  • Created interactive activities to engage students and maximize learning

Katsubi Part Time Worker

01.2023 - 08.2023
  • Loaded, unloaded, and moved material to and from storage and production areas
  • Restocked items on shelves and bins to keep inventory available
  • Worked fast to complete tasks and meet daily deadlines
  • Assisted in training of new employees on company policies, procedures and processes
  • Followed instructions and procedures to complete assigned tasks
  • Cleaned and straightened work areas to maximize productivity and safety
  • Operated equipment and machinery safely to prevent accidents
  • Maintained proper storage for raw materials and finished products to prevent spoilage and damage
  • Organized inventory systematically for easy access
  • Performed general housekeeping and cleaning tasks
  • Maintained work areas by cleaning and straightening for maximum productivity and safety

The Gateau House

Part Time Worker
01.2019 - 09.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Increased repeat business by developing strong rapport with regular customers through excellent service.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
  • Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
  • Collaborated with colleagues to develop creative seasonal menu options that attracted new customers and increased sales.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Tracked food production levels, meal counts, and supply costs.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Brewed coffee and tea and changed out drink station syrups.

Education

Othea Valley School
Auckland

Northcross Intermediate

Westlake Girls High School

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Order Processing
  • Kitchen Support
  • Menu Memorization
  • Soft Selling
  • Cash Handling
  • Espresso Machine Operation
  • Opening and Closing Duties
  • Safety Awareness
  • Organizational Skills
  • Problem-Solving Skills

Languages

English
Korean

Timeline

Katsubi Part Time Worker

01.2023 - 08.2023

Korean School Teacher (staff Member)

Chloe Oh
01.2020 - Current

The Gateau House

Part Time Worker
01.2019 - 09.2022

Dance Teacher

Chloe Oh
03.2015 - Current

Othea Valley School

Northcross Intermediate

Westlake Girls High School
Chloe MInseo Oh