Summary
Overview
Work History
Education
Skills
Specific Skills & Strengths
Attributes
References
Timeline
Generic

Chloe Patel-Taua

Auckland

Summary

Second generation New Zealander, born, raised and educated in New Zealand. Organised and dependable candidate, who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented problem-solver, managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Highly experienced Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganising offices for superior functionality.

Overview

25
25
years of professional experience

Work History

Office Administrator

Precision Components Ltd
11.2022 - Current
  • To provide office administration and support to the business, business partners and customers
  • Accurate information input into SAP in relation to costings, production & logistical requirements
  • Monitor, manage & respond to email correspondence
  • Process & carry out all administration for RFQ’s (Requests for Quotes)
  • Process customer purchase orders into sale orders
  • Procurement of tooling, office supplies & business needs, while maintaining allowed budgets
  • Undertake special project management tasks as assigned by the GM.

Administration & Sales Support

Fresco Shades Ltd
04.2021 - 10.2022
  • To be the customer champion and front of house representative
  • Responsible for organising installations, supporting the sales team, arranging quotes & administration support, some marketing & business development support
  • Answering all customer enquiries, via phone, in person or email
  • Communicating with customers about the status of their installations, including following up on any issues
  • Entering new leads, making appointments for the sales team
  • Taking Service Call requesting, qualifying as much detail as possible, entering data in system & ensuring they are followed up in a timely manner
  • Making installation arrangements with customer and managing the installation schedule
  • Creating non-complex quotes for the sales team
  • Assisting sales team in sourcing pictures, sorting finance paperwork, preparing jobs folders for handovers, meeting their customers in the showroom to help with sales
  • Ensuring sufficient stocks of samples
  • Invoicing & filing
  • Costings – tracking job installations, time spent traveling & on the job
  • Price checking
  • Vehicle maintenance records: ensuring WOFS & registrations are current, road charges for diesel vehicles, booking servicing appointments
  • Occasional mail out to schools, kindergartens, and other groups
  • Background research where required.

Administration & Coordinator Support

Visionwest Community Trust
11.2019 - 04.2021
  • To provide effective and efficient placement coordination services by scheduling and rostering Support Workers that have the capacity and capability to deliver high quality services to Clients
  • Process referrals promptly on receipt
  • Ensure care is placed as detailed in referral and as directed by Care Manager
  • Match Support Worker and Client as closely as possible based on gender, ethnicity, culture, personality and client preference
  • Ensure Support Workers have appropriate level of training to ensure clients care/needs are meet
  • Coordinate changes to ongoing care as required
  • Place relief care as required
  • Follow up issues to client’s satisfaction
  • Phone calls, emails, text messages from clients are noted, acknowledged, actioned accordingly, and in a timely manner
  • Refer clinical issues and concerns to Care Managers.

Business Support Officer

New Zealand Defence Force
08.2012 - 03.2021
  • Provide office and administration support to the Northern Area Cadet Forces Training & Support Unit (NACFTSU) of the New Zealand Cadet Forces
  • Provide business, administrative & logistical support to the Northern Region Area Coordinator, Senior Advisor, Area Office Staff, NZCF Regional Units, NZCF Officers & Recognised Civilian Support Organisations
  • Provide advice to the Area Coordinator and Senior Advisor on matters directly affecting the administration of Units and Officers
  • NZCF Officer and Unit Occurrence management
  • Collect/dispatch, record, action/distribute inwards and outwards correspondence
  • Maintain NZCF Personnel and Unit database record systems
  • Facilitate the acquisition and issue of stores & stationary
  • Compile and action monthly/annual reports to Head Quarters NZCF
  • Induct Area Staff on procedures, processes and application of databases
  • Build and maintain effective networks/working relationships with stakeholders, customer and external organisations and agencies.

Front of House Operations

Oh Calcutta Ltd
06.2018 - 11.2019
  • Established in 1994, Oh Calcutta is a multi-award winning, iconic Indian restaurant, located in the heart of Parnell (the first and only Indian restaurant in New Zealand to receive the prestigious Mobius Media Award)
  • Front of House Operations is dedicated to ensuring & providing the highest quality of food, service and atmosphere to make dining a memorable experience for its customers
  • Proactively assist front of house staff where and when required to ensure a seamless customer service experience
  • Provide and ensure all customers are greeted in a professional, friendly and welcoming manner
  • Provide efficient and accurate management of all reservations, including taking calls, noting reservations and confirmations
  • Provide excellent customer service and care to ensure customers dining experience is second to none
  • Abide by, monitor, and ensure all health, safety and sanitation standards are met
  • Inventory maintenance of par levels for all front of house items
  • Respond to and resolve any customer complaints, ensuring resolutions are met to customers satisfaction and company policies
  • Ensure quality assurance of all products and services
  • Business improvement and implementation.

Service Dispatch and Delivery Coordinator

Downer EDI Engineering Ltd
01.2005 - 07.2012
  • Plan, manage and allocate the daily scheduled workload to field force team for fault maintenance and repair of telecommunications services, ensuring both internal and external customer deadlines, service levels and commitments are met
  • Proactive planning and dispatch of work volumes to maintain service continuity
  • Management of rosters and work volume schedules to ensure customer and business expectations are met
  • To ensure high productivity levels are established and maintained
  • Establish and maintain a network of key relationships within the industry
  • Provide feedback, reports, data collation and recommendations to appropriate business sectors for future forecasting
  • Effective and timely response to customers queries, internal and external.

Customer Resolution Specialist

Telecom New Zealand Ltd
04.1999 - 04.2004
  • Respond and resolve escalated customer complaints, (written and oral) in a timely manner, utilising robust frameworks, application of consistent decision-making criteria and reaching outcomes aligned to the customer experience and business direction
  • Research and analysis of complaints, implementing restoration process where required to gain resolution for the customer
  • Determining and providing compensation when required
  • Review operational performance information, identifying key failure points
  • Make recommendations regarding process improvement across the end-to-end business
  • Facilitate the collation and presentation of data to achieve improved trends
  • Establish and maintain a network of key relationships with process and business partners
  • Ensure all requests are prioritized & work undertaken relates to Customer Care strategies and returns are maximized
  • Assist in wider Quality Assurance Programmes, activities and implementation of Service Experience strategies.

Education

Westlake Girls' High School
Auckland, NZ

Skills

  • Time Management
  • Experienced in all aspects of Office Administration
  • Accurate Database Entry
  • Effective Written and Verbal Communication
  • Document Management
  • Customer Relationship Management (CRM)
  • Scheduling and Coordinating
  • Report Preparation
  • Word Processing
  • Inbound phone call and email handling
  • Office Supply Management
  • Expense Reporting
  • Ethics-focused
  • Teamwork, Support and Collaboration
  • Interpersonal Relations

Specific Skills & Strengths

  • Excellent communication and interpersonal skills (written and oral) with the ability to develop and nurture strong relationships with people from a wide range of cultures and backgrounds
  • Advanced computer skills in MS Word, Excel , Outlook and SAP
  • Advanced administration and business support skills
  • Database administration and management experience
  • Ability to plan, manage and prioritise work loads
  • Can think outside the square creating innovative solutions and processes
  • Takes pride and responsibility for own role and actions
  • Customer service orientated
  • Results and resolution focused

Attributes

  • Ability to demonstrate initiative and make decisions using sound judgement with limited supervision or direction
  • Ability and willingness to work autonomously and within a team, supporting others to achieve outcomes/deadlines
  • Reliable with a high level of initiative
  • Strong interpersonal skills, building & maintaining effective business relationships and confidences
  • Highly organized, proactive and self-managing
  • Conscientious with a high level of personal and professional integrity
  • Culturally aware
  • Ability to be discreet and maintain absolute confidentiality
  • Warm, friendly, empathetic and helpful telephone manner
  • Well presented
  • Common sense

References

  • Glynis Griesel, General Manager, Precision Components Ltd, 021 08356954
  • Chelsea Walker, Team Leader, Visionwest Community Trust, 022 3092945
  • Lore Christian, Unit Commander, New Zealand Cadet Forces, 021 0407137

Timeline

Office Administrator

Precision Components Ltd
11.2022 - Current

Administration & Sales Support

Fresco Shades Ltd
04.2021 - 10.2022

Administration & Coordinator Support

Visionwest Community Trust
11.2019 - 04.2021

Front of House Operations

Oh Calcutta Ltd
06.2018 - 11.2019

Business Support Officer

New Zealand Defence Force
08.2012 - 03.2021

Service Dispatch and Delivery Coordinator

Downer EDI Engineering Ltd
01.2005 - 07.2012

Customer Resolution Specialist

Telecom New Zealand Ltd
04.1999 - 04.2004

Westlake Girls' High School

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Chloe Patel-Taua