Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Potich

Summary

Customer service professional focused on improving customer satisfaction and contributing to company success. Demonstrated ability to handle high volumes of inbound calls while fostering strong customer relationships. Skilled in quickly adapting to new systems with excellent active listening and multitasking capabilities. I find myself adept at working both independently and as part of a team.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Ministry of Social Development
, Hamilton
11.2024 - Current
  • Manage customer service phone interactions with professionalism and efficiency.
  • Process hardship payments in compliance with organisational guidelines.
  • Provide advice to clients by actively listening to their concerns.
  • Handle booking, rescheduling, and cancellation of appointments efficiently.
  • Review, resume, and suspended benefit payments as necessary.
  • Ensured clients receive accurate entitlements according to eligibility criteria.
  • Maintain adherence to code of conduct throughout all interactions.

Central Processing Officer

Ministry of Social Development
Whangarei
10.2018 - 11.2024
  • Processed childcare subsidy applications, and conducted thorough reviews for compliance.
  • Assessed client eligibility for benefits based on established criteria.
  • Delivered customer service by communicating with clients and childcare providers via phone and email.
  • Supported multiple work streams to achieve operational goals.
  • Maintained high standards in task completion and quality assurance.
  • Collaborated within a team environment while working remotely.
  • Adhered to code of conduct, ensuring protection of client privacy.

Production Line Assembly Worker

Hansen Products
Whangarei
04.2015 - 10.2018
  • Tested, assembled, labeled and packed products for distribution.
  • Ensured compliance with safety protocols.
  • Worked collaboratively in a team environment.

Delicatessen Assistant

Supervalue
Ruakaka
02.2010 - 04.2015
  • Provided exceptional customer service by addressing client queries and managing product orders.
  • Ensured compliance with food safety protocols to maintain high standards.
  • Managed stock levels effectively to support operational needs.
  • Assisted in training new employees to enhance team performance.

Education

High School Diploma -

Bream Bay College
Ruakaka, NZ
01-2012

Skills

  • Customer service
  • Administrative support
  • Training and development
  • Data entry
  • Self motivation
  • Appointment scheduling

Timeline

Customer Service Representative

Ministry of Social Development
11.2024 - Current

Central Processing Officer

Ministry of Social Development
10.2018 - 11.2024

Production Line Assembly Worker

Hansen Products
04.2015 - 10.2018

Delicatessen Assistant

Supervalue
02.2010 - 04.2015

High School Diploma -

Bream Bay College
Chloe Potich