Hi, I’m
Chloe Rich
Christchurch,CAN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects and responsibilities simultaneously with a high degree of accuracy. Excellent team leader consistently achieving and exceeding corporate goals by using interpersonal skills, excellent time management and problem-solving skills
Overview
5
years of professional experience
1
Certification
Work History
Venues Otautahi
Corporate Catering Assistant Manager
08.2022 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
The Portage Resort Hotel
Assistant General Manager
01.2022 - 07.2022
Job overview
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Oversaw day-to-day operations of 60 hotel rooms with staff of 15 employees.
- Established and upheld high standards, promoting great customer service and assistance to guests.
The Pedal Pusher
Lead Waitress
01.2020 - 08.2020
Job overview
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Venues Otautahi
Food and Beverage Attendant
01.2019 - 01.2022
Job overview
- Maintained clean and organized venues to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Education
Hillmorton High SchoolChristchurch, NZ
High School Diploma
12.2021
University Overview
- NCEA Level 2
- Dean's List, 2021
Skills
- Servsafe Manager
- Work Task Prioritization
- POS Systems Operations
- Hospitality and Accommodation
- Complex Problem-Solving
- Time Management Skills
- Identification Checks
- Liquor Law Compliance
- Conflict and Complaint Resolution
- Table Setting Arrangements
- Banquet Coordination
- Staff Monitoring
- Patron Experiences
Certification
- Conflict Management Training - 2021
- Safe manual handling practices Training - 2021
- Performance Management Training - 2021
- Injury management/prevention Training - 2021
- Fire Warden Training - 2023
- First Aid Certificate, Venues Otautahi - 2023
- LCQ Certificate, Venues Otautahi - 2023
Timeline
Corporate Catering Assistant Manager
Venues Otautahi
08.2022 - Current
Assistant General Manager
The Portage Resort Hotel
01.2022 - 07.2022
Lead Waitress
The Pedal Pusher
01.2020 - 08.2020
Food and Beverage Attendant
Venues Otautahi
01.2019 - 01.2022
Hillmorton High School
High School Diploma
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