Chloe Rowe
Auckland,AUK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent skilled at listening to customers. excellent customer service by practiced listening and speaking skills and reliable to everything, stand for long periods and enjoy talking with others.
Overview
7
7
years of professional experience
Work History
Trade Salesperson and Deliveries
Franklin's European Bathrooms
Panmure, Auckland
03.2024 - 08.2024
- Gathered data on competitors' pricing, products, and promotional activities
- Analyzed customer feedback to identify areas of improvement in product offerings
- Resolved customer complaints promptly and efficiently
- Monitored inventory levels and placed orders as needed
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
Call centre agent
Concentrix
Auckland
11.2022 - 04.2023
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Managed high-volume of inbound and outbound customer calls
Customer Service Representative
Z petrol station
Waiuku
01.2022 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Collected payments for dispensed gas and tendered change or receipts to customers
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors
Restaurant Team Member
McDonald's
Tauranga
02.2020 - 05.2020
- Processed customer payments and set up payment plans
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders
Checkout Operator
Countdown
Pukekohe
09.2017 - 02.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Processed payments and maintained accurate drawers to meet financial targets
Skills
- Time management
- Pos systems expert
- Money handling abilities
References
- Aveleen Gill - +64 20 4144 2456
- Rajat Jaggi - +64 2904302682
Timeline
Trade Salesperson and Deliveries
Franklin's European Bathrooms
03.2024 - 08.2024
Call centre agent
Concentrix
11.2022 - 04.2023
Customer Service Representative
Z petrol station
01.2022 - 06.2022
Restaurant Team Member
McDonald's
02.2020 - 05.2020
Checkout Operator
Countdown
09.2017 - 02.2019