Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Chloe Vandermade

Chloe Vandermade

Taupo,WKO

Summary

In previous years I gained a Tourism and Hospitality qualification which lead to my roles within the industry and reach meaningful skills such as Leadership, effective communication and adaptability, I then was able to gain my Licence controller qualification which helped me build knowledge in my hospitality role. I gained a business admin certificate to grow my skills and knowledge. I have been on a career break focusing on family commitments and excited to re-enter into working. Currently a support volunteer for pregnancy hub branch and am passionate about entering the Health and well-being industry, with a long-term goal of working with our youth in mentoring.

Overview

5
5
years of professional experience

Work History

Bar Manager

Mercury Bar & Gaming
08.2020 - 01.2021


  • Oversee day-to-day operations
  • Cash handling and electronic transactions
  • Monitored inventory levels
  • Followed all health and safety regulations
  • Resolved technical problems
  • Organise customer events and promotional events
  • Address customer complaints and inquiries
  • Oversee gaming machines
  • Prepared food and beverages



Reservations Agent

Hukafalls Jet LTD
09.2019 - 06.2020


  • Front desk admin (reservations, emails and phone)
  • Cash handling banking and electronic transactions
  • Morning and end of day cash reconciliations
  • Transported customers to and from base
  • Safely guided boat drivers through river to avoid collisions
  • Beach (photography, health & safety for jet passengers)
  • Radio communication
  • Retail stocktake
  • Encourage souvenir sales

Personal Nanny

Dobbs Brick N Block Layers
03.2019 - 08.2019


  • Supported family to ensure smooth daily transitions
  • Supported children in emotional well-being
  • Holiday activity planning to encourage fun and social time
  • Transported children to and from sports and appointments
  • Managed household tasks such as laundry and cleaning to maintain an organised space
  • Involved children in caring for their chores
  • Prepared school lunches / end of day dinner
  • Ran daily errands

Bartender/Waitress

Pub N Grub
11.2017 - 03.2019


  • Maintained customer satisfaction with food and beverage orders
  • Assisted and resolved customer complaints to maintain workplace satisfaction
  • Followed all health and safety regulations
  • Trained new bar staff
  • Handled cash and electronic transactions accurately
  • Oversee gaming machines including assistance to customers, cash handling and monitoring gaming activity
  • Assisted in opening and closing procedures, including setup and breakdown of bar area
  • Responsible for end of day cash reconciliations

Waitress

Dixie Browns
11.2015 - 02.2016


  • Greeted customers and provided attentive service
  • Input food orders into the POS system
  • Cleaned and reset tables for next guests
  • Handled cash and credit card transactions
  • Maintained cleanliness and organisation of the restaurant

Education

Level 3 Certificate - Business Administration

Open Polytechnic
Auckland, NZ

Licence Controller Qualification - Bar Managing

Service IQ
Auckland, NZ

Level 2 Certificate - Tourism And Hospitality

New Zealand School of Tourism
Auckland, NZ

NCEA Level 1 -

Logan Park Highschool
Dunedin, NZ

Skills

  • Effective communication (verbal and written)
  • Adaptability
  • Leadership
  • Patience and flexibility
  • Organisational skills
  • Reservation systems
  • Inventory
  • Cash handling

References

Ric and Dom - Mercury Bar : 022 0389613

Simon - Hukafalls Jet : 021 844420

Glennis - Dobbs bricklayers : 027 2794155

Janine - Pub n Grub : 021 02573004
Karthick - Dixie Browns : 07 3788444

Timeline

Bar Manager

Mercury Bar & Gaming
08.2020 - 01.2021

Reservations Agent

Hukafalls Jet LTD
09.2019 - 06.2020

Personal Nanny

Dobbs Brick N Block Layers
03.2019 - 08.2019

Bartender/Waitress

Pub N Grub
11.2017 - 03.2019

Waitress

Dixie Browns
11.2015 - 02.2016

Level 3 Certificate - Business Administration

Open Polytechnic

Licence Controller Qualification - Bar Managing

Service IQ

Level 2 Certificate - Tourism And Hospitality

New Zealand School of Tourism

NCEA Level 1 -

Logan Park Highschool
Chloe Vandermade