Chloe Vandermade
Taupo,WKO
Summary
In previous years I gained a Tourism and Hospitality qualification which lead to my roles within the industry and reach meaningful skills such as Leadership, effective communication and adaptability, I then was able to gain my Licence controller qualification which helped me build knowledge in my hospitality role. I gained a business admin certificate to grow my skills and knowledge. I have been on a career break focusing on family commitments and excited to re-enter into working. Currently a support volunteer for pregnancy hub branch and am passionate about entering the Health and well-being industry, with a long-term goal of working with our youth in mentoring.
Overview
5
5
years of professional experience
Work History
Bar Manager
Mercury Bar & Gaming
08.2020 - 01.2021
- Oversee day-to-day operations
- Cash handling and electronic transactions
- Monitored inventory levels
- Followed all health and safety regulations
- Resolved technical problems
- Organise customer events and promotional events
- Address customer complaints and inquiries
- Oversee gaming machines
- Prepared food and beverages
Reservations Agent
Hukafalls Jet LTD
09.2019 - 06.2020
- Front desk admin (reservations, emails and phone)
- Cash handling banking and electronic transactions
- Morning and end of day cash reconciliations
- Transported customers to and from base
- Safely guided boat drivers through river to avoid collisions
- Beach (photography, health & safety for jet passengers)
- Radio communication
- Retail stocktake
- Encourage souvenir sales
Personal Nanny
Dobbs Brick N Block Layers
03.2019 - 08.2019
- Supported family to ensure smooth daily transitions
- Supported children in emotional well-being
- Holiday activity planning to encourage fun and social time
- Transported children to and from sports and appointments
- Managed household tasks such as laundry and cleaning to maintain an organised space
- Involved children in caring for their chores
- Prepared school lunches / end of day dinner
- Ran daily errands
Bartender/Waitress
Pub N Grub
11.2017 - 03.2019
- Maintained customer satisfaction with food and beverage orders
- Assisted and resolved customer complaints to maintain workplace satisfaction
- Followed all health and safety regulations
- Trained new bar staff
- Handled cash and electronic transactions accurately
- Oversee gaming machines including assistance to customers, cash handling and monitoring gaming activity
- Assisted in opening and closing procedures, including setup and breakdown of bar area
- Responsible for end of day cash reconciliations
Waitress
Dixie Browns
11.2015 - 02.2016
- Greeted customers and provided attentive service
- Input food orders into the POS system
- Cleaned and reset tables for next guests
- Handled cash and credit card transactions
- Maintained cleanliness and organisation of the restaurant
Education
Level 3 Certificate - Business Administration
Open Polytechnic
Auckland, NZLicence Controller Qualification - Bar Managing
Service IQ
Auckland, NZLevel 2 Certificate - Tourism And Hospitality
New Zealand School of Tourism
Auckland, NZNCEA Level 1 -
Logan Park Highschool
Dunedin, NZSkills
- Effective communication (verbal and written)
- Adaptability
- Leadership
- Patience and flexibility
- Organisational skills
- Reservation systems
- Inventory
- Cash handling
References
Ric and Dom - Mercury Bar : 022 0389613
Simon - Hukafalls Jet : 021 844420
Glennis - Dobbs bricklayers : 027 2794155
Janine - Pub n Grub : 021 02573004
Karthick - Dixie Browns : 07 3788444
Timeline
Bar Manager
Mercury Bar & Gaming
08.2020 - 01.2021
Reservations Agent
Hukafalls Jet LTD
09.2019 - 06.2020
Personal Nanny
Dobbs Brick N Block Layers
03.2019 - 08.2019
Bartender/Waitress
Pub N Grub
11.2017 - 03.2019
Waitress
Dixie Browns
11.2015 - 02.2016
Level 3 Certificate - Business Administration
Open Polytechnic
Licence Controller Qualification - Bar Managing
Service IQ
Level 2 Certificate - Tourism And Hospitality
New Zealand School of Tourism
NCEA Level 1 -
Logan Park Highschool
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