Chloe Wilson
Hamilton,WKO
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
Hamilton, Huntly
07.2021 - 10.2024
- Maintained compliance with safety and sanitation standards in the restaurant
- Trained new employees on proper customer service techniques and food handling protocols.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Analyzed operational problems such as theft and wastage, developing strategies to resolve them quickly.
- Examine sales reports for trends in order to identify areas for improvement or growth opportunities.
- Managed daily cash intake by counting out registers and tabulating profits.
- Prepared specialty coffees and iced drinks, as well as maintained a clean coffee machine.
Education
High School Diploma -
Murrumba Down State Secondary College
Murrumba Downs01-2015
Some College (No Degree) - Business Management
Hamburger University
Auckland, NZ11-2021
Skills
- Team and Staff Development
- Schedule oversight
- Equipment Troubleshooting
- Inventory Control
- Training and mentoring
- Performance reviewing
- Documentation And Reporting
- Opening and closing procedures
- Cash handling
Timeline
Shift Manager
McDonald's
07.2021 - 10.2024
High School Diploma -
Murrumba Down State Secondary College
Some College (No Degree) - Business Management
Hamburger University
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