Chompoonuch (Apple) Kidjawas
Forrest Hill,AUK
Summary
Dynamic professional with extensive experience in banquet management and event sales, notably at The Langham and Cordis. Excelled in client service and staff training, enhancing team performance and guest satisfaction. Proven problem-solving abilities and attention to detail led to significant improvements in operational efficiency. Skilled in fostering teamwork and collaboration, achieving top-tier results in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Catering and Event Sales Executive
Cordis
07.2022 - Current
- Used cold calling to reach out to local business owners needing new advertising products and services.
- Created and presented media and advertising packages to prospective customers.
- Contacted clients in person and on telephone to obtain feedback about services purchased.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
Assistant Banquet Manager
Cordis
05.2017 - 10.2022
- Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.
- Ensured compliance with all health department regulations through regular inspections and ongoing education of staff members.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
- Enhanced guest satisfaction by efficiently coordinating banquet events and ensuring timely service.
- Promoted an inclusive workplace environment that fostered teamwork and camaraderie among staff members.
- Maximized use of available resources by reallocating labor where necessary during peak times or slow periods at events.
- Resolved guest concerns promptly, maintaining a positive atmosphere throughout events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Analyse and report on Profit & Loss statements (P&Ls)
- Assist in participate in the annual budgeting process as required
- Ensure payroll is accurate and correct, when required and all forms are complete
- Build a good rapport and professional relationships with clients, colleagues, suppliers and industry peers.
Banquet Supervisor
The Langham
10.2015 - 05.2017
- Assisted in creating training materials that effectively educated team members on various aspects of their role as Banquet Supervisors.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
- Fostered a positive work environment through effective conflict resolution among team members when necessary.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
- Directed and managed banquet functions for Number-person event.
- Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Supervised food presentation and plating to enhance visual appeal.
- Focus on Key Performance Indicators (KPIs) and work in conjunction with the Quality team
- Carry out all other tasks as set in the SOP Circle Standards Operating Procedures application
- Understand Market Metrix results
- Translate relevant hotel KPI, LQA audit, GSI and Market Metrix data into processes and actions to improve the guest experience and acknowledge superior colleague performance
Banquet Team Leader
The Langham
07.2012 - 10.2015
- Responsible for coordinating the work of the Banquet Attendants in an efficient manner, whilst maintaining quality and standards
- Assist the Banquet Manager with the initial and ongoing on the Job Training to ensure that colleagues have the necessary skills to perform their job efficiently and effectively.
- Ensure all food and beverage items served to guests are of the highest standard and presentation.
- Actively solicit guest feedback in order to seek continual improvement in service and to ensure guest satisfaction.
- Ensure all furniture and fittings, operating equipment and outlet décor are maintained and clean at all times.
- Communicate all comments and feedback from guests and staff to the Banquet Manager.
- Ensure sales are maximised through suggestive upselling.
- Be attentive in checking quality of food and beverage service.
Banquet Attendant
The Langham
09.2009 - 07.2012
- Deliver exceptional customer service at all times. Build a professional relationship with guests to deliver personalised attention and care.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Achieved high levels of customer satisfaction by attending promptly to guest needs and offering assistance where needed throughout banquet functions.
- Arranged tables and chairs for special occasions and events.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.· Be aware of monthly department budget and KPI targets.
- Promote revenue generating opportunities by enabling a culture of showing the guest the best the hotel has to offer
Education
Diploma - Travel Management Level 5
Crown Institue of Studies
Auckland, AUK07.2008
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Coaching and Mentoring
- Staff Training
- Client Service
- Cash Handling
- Team building
- Relationship Building
Certification
- Certified Train the Trainer - May 2012
- Host Responsibility - July 2012
- The Supervisory Development Programme - Batach 7 Apr - 2015
- Licence Controller Qualification (LCQ) - Nov 2015
- First Aid - Aug 2016
- Certified Health & Safety Representative and Hotel Events Liability and Risk Analysis - Jun 2016
- Manger Certificate - Aug 2016
Additional Information
9 x Rewards Certificate under living the hotel values from:
- achieving the highest sale
- continuously receiving outstanding feedback from clients about exceptional services
- made difference by going above and beyond ensure guests have a memorable stay
- Bring high standard of professionalism and positive attitude to guests
Timeline
Catering and Event Sales Executive
Cordis
07.2022 - Current
Assistant Banquet Manager
Cordis
05.2017 - 10.2022
Banquet Supervisor
The Langham
10.2015 - 05.2017
Banquet Team Leader
The Langham
07.2012 - 10.2015
Banquet Attendant
The Langham
09.2009 - 07.2012
Diploma - Travel Management Level 5
Crown Institue of Studies
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