Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chontelle Wilson

Auckland

Summary

Dynamic Optometrist Assistant at Specsavers, dedicated to enhancing patient care through effective appointment management and personalized eyewear selection. Skilled in optical dispensing and committed to delivering exceptional customer service, fostering a welcoming environment that promotes patient satisfaction and loyalty. As the work environment was fast paced, and also interacting with customers, I learnt how to deal with busy, stressful environments, ensuring all customers were leaving satisfied.


At the Honey Hive, I've been described as an energetic and friendly individual with great communication skills and a positive attitude. Knowledgeable about product displays and customer interaction, with experience in handling transactions and inventory management. Committed to ensuring a pleasant shopping experience and increasing store sales through attentive service and reliable support.

Overview

1
1
year of professional experience

Work History

Optometrist Assistant

Specsavers
11.2024 - 02.2025
  • Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
  • Assisted with the frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
  • Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
  • Conducted pretest procedures before the exam and made eye appointments more efficient and productive.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.

Retail Worker

Huka Honey Hive
09.2023 - 02.2025
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Answered questions about store policies and addressed customer concerns.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.

Education

Certificate of Health Science - Health Sciences

University of Auckland
Auckland, NZ
11-2025

High School Diploma -

Tauhara College
Taupo, NZ
11-2024

Skills

  • Visual field testing
  • Office administration
  • Optical dispensing
  • Patient care coordination
  • Clinical support
  • Customer service
  • Patience and empathy
  • Customer assistance
  • Store cleaning
  • Cash handling accuracy

Timeline

Optometrist Assistant

Specsavers
11.2024 - 02.2025

Retail Worker

Huka Honey Hive
09.2023 - 02.2025

Certificate of Health Science - Health Sciences

University of Auckland

High School Diploma -

Tauhara College
Chontelle Wilson