Chris Botha
Summary
I am a team player with excellent communications, negotiation, and relationship management skills. Recognised as a hands-on and proactive professional who can rapidly identify problems, formulate tactical plans, initiate change, and implement effective strategies in challenging and diverse environments.
Overview
15
15
years of professional experience
Work History
Senior Work Supervisor
Downer
12.2021 - Current
- Conducting property inspections to identify maintenance needs
- Project management of subcontractors across multiple sites to ensure the effective delivery of all services
- Auditing of all work completed by subcontractors
- Building and maintaining relationships with subcontractors
- Resolving client escalations and assisting the team leader in performance reporting
- Training of new employees
- Ensuring all company set KPI’s are met
- Responsible for a zero harm culture across all sites
Business Owner
Jim’s Mowing
10.2020 - 08.2021
- Developed business and marketing plans and prepared monthly financial reports
- Ensured operational success across all business activities
National Technical Support Manager
Ricoh
11.2016 - 06.2020
- Managed two customer support teams with a total staff of twelve
- Recruited and hired qualified candidates to fill open positions
- Set and managed staff roster
- Conducted performance reviews providing coaching and feedback to benefit both company and employee
- Ensured SLA adherence
- Detailed operations activities by producing and distributing high-quality reports
- Planned and implemented cost optimization and efficiency improvement strategies
- Managed resources in the project phase thru to BAU
- Administrated various databases and support portals
- Built and maintained relationships at a local and international level with all stakeholders concerned
- Liaised with customers to resolve complaints
Technical Product Manager
Ricoh
05.2013 - 10.2016
- Provided technical assistance to customer service teams
- Developed best practice procedures and recommendations for product improvement and service activities
- Provided information and support to the sales department including RFP responses and pre-sales inquiries
- Managed all product escalations nationally
- Demonstrated products to new clients
- Managed warranty claims
- Responsible for all product compliance
- Developed training material for new products
- Mentored and trained the customer service teams
Field Service Engineer
Ricoh
05.2008 - 04.2013
- Installed and maintained digital printing presses
- Provided the highest level of customer service
- Identified customer requirements and liaised with other departments to ensure a good outcome
- Responsible for own stock control with a view to minimise costs
- Responsible for company vehicle and tools
- Initiated improvements within the team
Skills
- Lateral thinker
- Emotionally intelligent
- Active listener
- Conflict resolution
- Networking
- Strong analytical and problem-solving skills
- MS Office including Power BI reporting
- People and services management
- Workflow management
- Operational supervision
- Project management
- Performance reporting
- Performance management
- Strong electro mechanical aptitude
Timeline
Senior Work Supervisor
Downer
12.2021 - Current
Business Owner
Jim’s Mowing
10.2020 - 08.2021
National Technical Support Manager
Ricoh
11.2016 - 06.2020
Technical Product Manager
Ricoh
05.2013 - 10.2016
Field Service Engineer
Ricoh
05.2008 - 04.2013
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