Summary
Overview
Work History
Education
Skills
Timeline
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Chris Hall

Chris Hall

Belfast,Christchurch

Summary

Described as logical, intelligent, honest, hard-working, and capable and with a drive for continual learning. Always looking for new ways to develop and grow my skills and capabilities. Professional, self-managing, and driven. Years of experience across multiple, complex roles and industries. Skilled mediator with a background in resolving complex disputes. My experience includes complex enforcement and education roles in various settings and environments. I employ strong active listening skills, and I have a good understanding of negotiation techniques. Notable strengths include open communication, maintaining neutrality, and building rapport among conflicting parties.

Overview

7
7
years of professional experience

Work History

Accredited Mediator

MBIE Tenancy Services
CBD, Christchurch
03.2023 - Current
  • Accredited through the Resolution Institute of NZ.
  • Facilitated negotiations between conflicting parties to reach mutually acceptable agreements in various formats, including face-to-face, video link, and conference call environments using Zoom and MS Teams.
  • Writing court order documents for the sealing of the Tenancy Tribunal and professional mediator reports. Writing of unsealed mediation agreements.
  • Continued skill improvement and training on effective communication, psychology of human interaction, and conflict resolution tactics and strategies.
  • Assisted parties in understanding their rights and responsibilities during mediation sessions.

Early Resolution Facilitator

Employment Mediation Services
05.2022 - 03.2023
  • Facilitated mediation interventions in workplace disputes.
  • Confidential phone and email information and support for employers and employees, encouraging open dialogue to foster transparent discussion.
  • Identified commonalities and impacts of disputes to promote mutual understanding an supported parties in negotiating practical resolutions.
  • Promoted good faith negotiation, and minimizing emotional barriers to resolution.

Labour Standards Officer

MBIE
10.2020 - 05.2022
  • Warranted Labour Standards Officer (LSO) within the Labour Inspectorate. Investigation of employee complaints from around potential Minimum Employment Standards (MES) and legislation.
  • LSOs are neutral in employment matters, obtain accurate information and evidence from all parties to help resolve issues.
  • Adherence to principals of neutrality, and natural justice, the balance of probabilities, and referral to legislation informing logical decision processes.
  • Quick resolution relatively informally without direct enforcement actions and through utilisation of Guided Self Resolution processes.
  • Effective Active listening skills. Efficient and accurate recording of information along with excellent communication skills.
  • Escalation of cases to the Labour Inspectorate or alternative pathways as required.

Labour Inspector

MBIE
07.2019 - 10.2020
  • Focusing on similar issues to LSO’s however typically on the more complex, cynical, deliberate or systematic standards breaches where enforcement processes may be required.
  • Use of Infringement and Improvement Notices, Enforceable Undertakings and actions through the Employment Relations Authority.
  • Overseeing the implementation of employment Investigation, interviewing parties, formal report writing, and understanding enforcement practices.
  • Regular field visits, unannounced workplace audits, internal training courses, learning modules, use of personal protection equipment, Intercultural Competencies training, and SSTC (security) and de-escalation skills training.

Client Services Advisor

MBIE
07.2018 - 07.2019
  • Contact centre advisor covering multiple legislative areas via phone and email.
  • Training for each line requires understanding of the relevant legislation and resources.
  • I was involved with: Licenced Building Practitioners [LBP’s]. The Building Line. Weathertight Homes Resolution Service [WHRS]. Employment New Zealand. Migrant Exploitation. Shop Trading Hours. Paid Parental Leave. Climate Change Register (Emissions Trading Scheme) [NZETR].

Education

Mediation Accreditation - Mediation / Conflict Resolution

Resolution Institute
Auckland
08-2023

Masters of Teaching and Learning - Endorsed - Secondary teaching, History, Classics, Geography, General Social Sciences

Canterbury University
02-2016

Bachelor of Defence Studies - Minor in Politics, Study of International Relations and Geopolitics; Global conflicts, historical significance of events, general social Science, Politics and Religions

Massey University
01.2014

Skills

  • Critical thinking and impartiality, good interviewing, witness, and interpersonal communication skills
  • Effective communication, conflict resolution, and mediation techniques
  • Research abilities, dispute analysis, and professional decision writing
  • Procedural rules, understanding, and confidentiality require attention to detail
  • Self-awareness, reflection, and continuous improvement focus
  • Cross-cultural sensitivity with a focus on fairness and understanding
  • Crisis intervention, negotiation skills, ability to work under pressure, and de-escalation skills
  • Information collection, problem sensitivity, with a focus on decision-making processes and legislation interpretation
  • Communication and analysis skills, logical reasoning, and regulation enforcement
  • Confidential information handling

Timeline

Accredited Mediator

MBIE Tenancy Services
03.2023 - Current

Early Resolution Facilitator

Employment Mediation Services
05.2022 - 03.2023

Labour Standards Officer

MBIE
10.2020 - 05.2022

Labour Inspector

MBIE
07.2019 - 10.2020

Client Services Advisor

MBIE
07.2018 - 07.2019

Mediation Accreditation - Mediation / Conflict Resolution

Resolution Institute

Masters of Teaching and Learning - Endorsed - Secondary teaching, History, Classics, Geography, General Social Sciences

Canterbury University

Bachelor of Defence Studies - Minor in Politics, Study of International Relations and Geopolitics; Global conflicts, historical significance of events, general social Science, Politics and Religions

Massey University

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Chris Hall