Chris Li
Christchurch,Selwyn
Summary
Experienced Customer Sales Representative with 5+ years in customer service and sales roles. To continue to develop my career in Sales and Business Development where I can apply my experience, talents and passion. I have a range of skills and competencies listed below which are ideally suited to this employment sector. I am seeking a role where I can add value to a business by producing quality work and ongoing superior results.
Overview
8
8
years of professional experience
Work History
Sales Representative
Good Cars Ltd
Christchurch
05.2023 - 05.2024
- Actively gaining new business, selling cars and continuously exceeding sales budgets and targets by 20%.
- Conducting customer needs analysis, presenting vehicle features and benefits, offering finance, closing sales and gaining additional business, consistently ranked as the top salesperson.
- Building strong ongoing working relationships with customers, ensuring their satisfaction whilst gaining significant volumes of repeat and referral business.
- Implementing effective sales strategies, monitoring market trends and keeping up to date with new products and technologies.
- Completing various administrative tasks, such as documentation, reports and customer records.
Sales Consultant
Custom Aeronautical Support
Christchurch
12.2022 - 05.2023
- Dealt with aeronautical customers and vendors, negotiated terms and completed sales transactions
- Conducted customer needs analysis and produced quotations
- Maintained accurate records and comprehensive file notes regarding all transactions
- Provided exacting details and product specifications, ensuring close attention to detail
- Ensured compliance with all aeronautical best practices and statutory regulations.
- Developed and maintained relationships with clients to increase sales revenue.
- Maintained accurate records of all sales activities in the CRM system.
Customer Service Representative
Yesaway Car Rental
Christchurch
01.2022 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Store Manager
Convenience Plus Dairy
Christchurch
01.2021 - 12.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Sales Agent
Lanzhou Car Company
Lanzhou, China
09.2016 - 08.2020
- Developed relationships with customers by providing excellent customer service.
- Conducted market research to identify potential customers and their needs.
- Negotiated contracts with customers to secure sales deals.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Continuously met sales goals via strategic prospecting.
- Assisted average of 7 customers per day in finding or selecting items.
- Executed re-merchandising of retail categories to meet shelf standards and maintain local corporate compliance.
Education
Postgraduate Diploma in Sustainable Practice -
The Ara Institute of Canterbury
01.2021
Bachelor of Commerce Degree, majoring in Economics and Finance -
The University of Canterbury
01.2019
Skills
- Communication and Relationship Building Skills - Expert
- Sales and Business Development Skills - Expert
- Service Delivery and Organizational Skills - Expert
- Teamwork Skills - Expert
- Technology and Computer Skills - Expert
- Language and Multicultural Competencies - Expert
- Sales closing - Expert
- Operational Competencies - Expert
- Cold-calling - Expert
- Relationship Building - Expert
- CRM proficiency - Expert
- Exceeds sales goals - Expert
References
- Craig Hunton, Manager - Lancaster Street, Good Cars Ltd, 021 186 5099
- Gaurav Jarvie, Manager - Blenheim road, Good Cars Ltd, 022 502 0408
- Mike Steward, Manager - Lancaster Street, Good Cars Ltd, 021 161 4939
- Amy Guo, Procurement Manager, Custom Aeronautical Support Ltd, 021 0839 1531
Hobbies and Interests
Personal fitness and leading an active lifestyle Going to the gym, football, reading and spending time with family and friends
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Full Professional
Korean
Professional
Timeline
Sales Representative
Good Cars Ltd
05.2023 - 05.2024
Sales Consultant
Custom Aeronautical Support
12.2022 - 05.2023
Customer Service Representative
Yesaway Car Rental
01.2022 - 11.2022
Assistant Store Manager
Convenience Plus Dairy
01.2021 - 12.2021
Sales Agent
Lanzhou Car Company
09.2016 - 08.2020
Postgraduate Diploma in Sustainable Practice -
The Ara Institute of Canterbury
Bachelor of Commerce Degree, majoring in Economics and Finance -
The University of Canterbury
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