Chris O'Neil
Hawaii,Oahu
Summary
Highly motivated and driven leader, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, communication and leadership. Strong ability to drive profits, control costs and achieve continuous process improvement. Adept in motivating, training and developing team members to drive profitability in highly competitive environments.
Overview
10
10
years of professional experience
11
11
Years of management experience.
8
8
Years of high level/company management.
Work History
Head of Retail
Raw Essentials
10.2021 - 05.2024
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving HR issues.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Helped to established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
General Manager
TopCatch
01.2017 - 09.2021
- Grew TopCatch from 9 shops, to a 16 shop business through an implemented franchising and growth plan.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee and customer satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and pricing.
- Implemented a full business CRM (MYOB Advanced) including customized processes to suit the business.
- Developed and implemented strategies to increase sales, cut costs by 22% and increased margin by 6%.
Assistant Manager
Rod and Reel Limited
01.2014 - 01.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Full e-commerce rebuild including website, EDM and all social media platforms
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Education
Diploma - Business
Unitec Institute
Auckland, AUKCertificate - Business
Unitec Institute
Auckland, AUKSkills
- Verbal and Written Communication
- Staff Development
- Process Redesign
- Vendor Negotiations
- Project Planning
- Staff Training
- Profit and Loss
- Sales Expertise
- Staff Management
- Process Improvement
- Operations Management
- Strategic Planning
Additional Information
LinkedIn:
www.linkedin.com/in/chris-o-neil-aa8aa3142/
Timeline
Head of Retail
Raw Essentials
10.2021 - 05.2024
General Manager
TopCatch
01.2017 - 09.2021
Assistant Manager
Rod and Reel Limited
01.2014 - 01.2017
Diploma - Business
Unitec Institute
Certificate - Business
Unitec Institute
Similar Profiles
Joyce AmoahJoyce Amoah
Customer Service Representative at Life Essentials (supplements Essentials For Life)Customer Service Representative at Life Essentials (supplements Essentials For Life)
BARANEE KBARANEE K
Fabric Sourcing Executive at Arvind EssentialsFabric Sourcing Executive at Arvind Essentials
Ieisha CollinsIeisha Collins
Operations Associate at DoorDash Essentials LLCOperations Associate at DoorDash Essentials LLC
Keani Mercado FergerstormKeani Mercado Fergerstorm
Teacher's Assistant at NATeacher's Assistant at NA
Alison RaglandAlison Ragland
Administrative Services Manager at Spectrum Autism Services, LLCAdministrative Services Manager at Spectrum Autism Services, LLC