Chris Walker

• Served as primary point of contact for triaging technical issues.
• Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
• Analyzing and generating context off an order form
• Providing real-time assistance for sales reps and agents nationwide
• Processing orders for manufacture
• Generating, checking and processing quotations for our sales reps
• Providing design advice and technical support to trade agents and domestic sales reps
• Managing internal and external business relationships
• Managing multiple outlook inboxes
• Providing excellent customer service via phone, email and in person
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Maintained and managed customer files and databases.
• Unloading containers and dispatching products once they arrive from China
• Self managing my workload and advising my manager on areas of concern.

• Assembly + manufacturing
• Quality control inspection
• Working to design specifications through job sheets
• Adhering to Standard Operating Procedures
• Working with tools in a safe, practical manner
• Operating Aeronaut fabric cutting tables (Ultrasonic and Crush blades.)
• Using tangent modelling software to optimize fabric use and minimize waste.

• Design of engineering plans for a wide variety of projects
• Created, printed, and modified drawings in AutoCAD.
• Communicating with and working alongside architects, surveyors and senior engineers
• Site inspections, field tests and monitoring.
• Operating vehicle tracking software on car parks and BP Forecourt plans.
• Creating site-specific building instructions on design plans.
• Daily use of AutoCAD, constructing plans for council approval, site topography analysis and general product design implementation.

While studying at the University of auckland, I completed my engineering hours across two summer's at the Bay of Plenty Regional Council. My day-to-day tasks would include:

• Use of computer software (MS Suite & ArcGIS.)
• Updating data systems
• Asset Management
• Working with surveyors in the field
• Field inspections
• Time Management.