Chris Wills
Summary
I have excellent interpersonal and communication skills. I am a reliable, determined focus driven person. I have a great reputation for being organised and having attention to detail. I have the ability to work in a team environment or autonomously as required.
Overview
13
13
years of professional experience
Work History
Practice Administrator
Bounce Back Physiotherapy
11.2022 - Current
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Communicated with patients, ensuring that medical information was kept private.
- Managed daily operations, including scheduling, billing, and patient coordination, contributing to a smooth-functioning practice.
Schedule Co-ordinator
Idea Services
08.2021 - 11.2021
- Schedule all Support Workers in North and South Taranaki
- Liaise with Service Managers about staffing for their facilities
- Load base schedules and update time cards for support workers
- Code out sick leave, annual leave and bereavement leave for support workers
- Liaise with support worker to go into supported living situations where they support our service users
Client Service Representative
Dilworth Hearing
08.2018 - 08.2021
- Handled all customer enquiries and sales of counter products
- Book and confirm patient appointments
- Ensure 48 hour check in call to all clients fitted with a new hearing aid is completed
- Processed payments and invoicing
- Ordering, delivery and completion of stock take for the clinic
- Complete all in take processes for patients i.e
- Consent forms, basic ear checks
- Day to day operations of running the practice
- Responding to all patient enquiries via phone, email and text
- Booking of appointment
- Ordering, delivery and completion of stock take for the clinic
- Data entry, reception and administration duties
Practice Administrator / Receptionist
Physio Absolute Limited
07.2017 - 03.2018
- Day to operations of running the practice
- Responding to all client inquires via text, email & phone.
- Booking client appointments.
- Ordering, delivery and completion of stock take to the clinic.
- Data entry, reception & administration duties.
Executive Assistant
Word Indigenous Festival
02.2017 - 06.2017
- Manage CEO's Diary
- Provide Accountant with monthly expense report
- Liaise with accountant and travel broker
- Assist with planning of meetings and taking minutes during meetings
- Meet and greet clients
- Manage calls and basic running's of the office
Client Service officer
ProActive Rehab
03.2015 - 02.2017
- Complete all intake and completion processes for patients i.e
- Consent forms, payment
- Handled all customer enquiries and sales of over counter products
- Booking of appointments
- Liaise with with other organisations i.e
- ACC
Receptionist
PhysioAction
08.2011 - 03.2015
- Order all treatment stock and stationery for the clinic
- Diary management, data entry, filing and scanning
- Attend monthly administration meetings at head office
References
- Bounce Back Team Leader - Katyana Kowalchuk Horn Tel: 0279044371
- Bounce Back Manager- Jacinta Harrison Tel:0272741669
Hobbies and Interests
- Reading
- Health
- Cooking
- Gardening
- Crafts
- Traveling
Timeline
Practice Administrator
Bounce Back Physiotherapy
11.2022 - Current
Schedule Co-ordinator
Idea Services
08.2021 - 11.2021
Client Service Representative
Dilworth Hearing
08.2018 - 08.2021
Practice Administrator / Receptionist
Physio Absolute Limited
07.2017 - 03.2018
Executive Assistant
Word Indigenous Festival
02.2017 - 06.2017
Client Service officer
ProActive Rehab
03.2015 - 02.2017
Receptionist
PhysioAction
08.2011 - 03.2015
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