Chrisjohn Rylu Dequita
Christchurch,Hornby
Summary
I am a driven Travel and Tourism Management graduate student based in Christchurch seeking employment within the tourism industry. With a proven track record of providing exceptional service, I am a diligent and multilingual worker who has gained valuable experience working in customer service roles for leading national companies. Through my experience, I have developed a wealth of expertise in customer service, functions, and events. My unwavering commitment to delivering exceptional service has equipped me with the ability to perform well under pressure and ensure that I always meet the needs of my customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Menzies Aviation
09.2023 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Escorted handicapped passengers from terminal to aircraft.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
Hotel Receptionist
Hotel Montreal
08.2022 - 09.2023
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Stored guest valuables in safe and individual boxes for security.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed lost and found items to assist guests with retrieving belongings.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Ramp Service Agent
Swissport
08.2021 - 03.2022
- Loaded and unloaded materials onto and off trucks for fast shipment.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Moved furniture and boxes using utility dolly and truck ramp.
- Coordinated with ramp agents to verify baggage was placed on the correct outgoing flight.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated ground crew activities to complete objectives on schedule.
Photographer
Magic Memories
04.2021 - 08.2021
- Edited, toned, captioned, and uploaded photographs for publication.
- Assisted clients with creative ideas for photography needs.
- Facilitated printing of images for client's portfolio.
Bartender
Lone Star
10.2019 - 01.2021
- Completed requisitions to maintain required stock par levels.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Check-out Operator
Pak n’ Save
09.2017 - 10.2019
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Bachelor of Arts - International Tourism And Hospitality Management
Ara Institute of Canterbury
Christchurch, NZ11.2023
No Degree - Travel & Tourism Management Diploma
New Zealand School of Tourism
Christchurch, NZ07.2022
Level 5 New Zealand Certificate in Airline & Hotel Operations Level 4 -
Hornby High School
Christchurch, NZ12.2018
Skills
- SKILLS & ABILITIES
- Able to work in a team
- Good level of attention to detail and accuracy
- Interpersonal skills
- Bilingual
- Time orientated
- Multitask orientated
- Ability to remain calm under pressure
- Guest Service and Assistance
- Professional Relationships
- Making Reservations
- Travel Accommodations
Certification
TRENZ Hui 2021 student volunteer
Reference
Port Manager Christchurch Menzies Aviation:
John Mclaughlan
+64 27 432 8228
JMclaughlan@planebiz.co.nz
Hotel CEO:
Thomas Patterson
+64 27 522 5002
thomaspatterson@hotelmontreal.co.nz
Timeline
Passenger Service Agent
Menzies Aviation
09.2023 - Current
Hotel Receptionist
Hotel Montreal
08.2022 - 09.2023
Ramp Service Agent
Swissport
08.2021 - 03.2022
Photographer
Magic Memories
04.2021 - 08.2021
Bartender
Lone Star
10.2019 - 01.2021
Check-out Operator
Pak n’ Save
09.2017 - 10.2019
Bachelor of Arts - International Tourism And Hospitality Management
Ara Institute of Canterbury
No Degree - Travel & Tourism Management Diploma
New Zealand School of Tourism
Level 5 New Zealand Certificate in Airline & Hotel Operations Level 4 -
Hornby High School
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