CHRISSINA SU
Summary
I began my career at NTT as a Service Desk Analyst in October 2022 and made way to Afterhours senior Service desk. I am highly motivated and enthusiastic about applying for a Sales Administrator that will allow me to grow my career and take on new challenges at NTT. I am eager to put my exceptional customer service and passion to further use.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Agent MS Service Desk Senior
NTT Wellington
, Wellington
10.2022 - Current
- Air NZ and Shared Clients
- Handled initial communications with vendors.
- My responsibilities include answering calls, responding to chat requests, and managing tickets.
- I handle incidents and service requests by following standard operating procedures, which align with the expectations of my role.
- My primary objective is to assist clients with their product and service requests.
- I rely on my knowledge of troubleshooting incidents and products to provide first-call resolution whenever possible.
- I also ensure that clients receive timely updates, and I collaborate with other teams to optimize processes.
- In my first year working at NTT, I have earned the trust of my manager, and I have trained new team members for the after-hours service desk role.
- Additionally, I have gained experience in handling high-priority escalations with Air New Zealand, and I have successfully multitasked between various clients in the service desk role.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Makeup Artist
Freelance
Wellington
02.2015 - Current
- Bring client visions to fruition through effective communication.
- Prioritized client comfort and satisfaction.
- Communicate product uses during client consultations.
- Provided tailored suggestions for clients' skin tones and types.
Store Assistant Manager
Briscoes Lyall Bay
09.2010 - 10.2022
- Utilized inventory management system to track stock levels and replenish as needed.
- Received deliveries from vendors and ensured proper storage in designated areas.
- Communicated regularly with other store staff members to coordinate activities and resolve conflicts.
- Provided guidance on product use, operation, maintenance, and troubleshooting techniques.
- Managed staff development.
- Evaluated staff performance to identify areas of improvement.
- Work alongside leaders to establish and reach targets.
- Selected new products according to customer preferences.
- Display merchandise to maximize purchasing appeal
- Organize sales and product demonstrations
- Write sales and customer reports and make recommendations for improvements
- Interact with customers and resolve complaints or grievances
Store Administrator
01.2017 - 01.2020
- Conducted periodic audits of inventory accuracy to prevent loss or theft of merchandise.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Created reports summarizing daily, monthly, quarterly, and annual sales performance.
- Developed and implemented procedures for tracking inventory and sales data.
- Monitored and maintained store inventory levels, including ordering, receiving and restocking merchandise.
- Generated detailed end-of-day reports for management review regarding store activities.
- Processed high volume of invoices for payment within established deadlines.
- Audited supplier invoices for accuracy prior to approval.
Bridal Makeup Artist
Rebel Sport
Wellington
06.2011 - 11.2019
- Rebel Sport is a sister organisation of Briscoe’s
- My main responsibilities are to provide high-level customer service and work collaboratively as a team to efficiently complete tasks, cash handling and maintenance.
Briscoes Customer Service Representative
10.2010 - 01.2017
- I was responsible for the functionality of the store and oversaw the team
- As an assistant manager, I develop, implement, and maintain standards, procedures, and policies to ensure customers are assisted in a timely, friendly, and professional manner
- I hire, train, and prepare customer service reps to respond to customer needs and complaints and troubleshoot problems with different departments and products
- I establish and maintain relationships with commercial and regular customers
- I Identify operational issues and suggest improvements to my business manager, monitor and evaluate representative performance provide learning or coaching opportunities, and take corrective action, if necessary.
Department Manager
03.2011
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Monitored daily sales figures to track trends in customer buying behavior.
- Ensured compliance with company policies and relevant regulations.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints and issues promptly and professionally.
Education
Wellington Girls College
01.2010
Skills
- Strong interpersonal and communication skills
- Service support
- Customer focus
- Innovation and creativity
- Automotive detailing
Certification
- Miromoda Runway Show (2017)
- Wella TrendVision Show NZ (2017) Other
- National Certificate in Tourism and Travel (Core Skills) (Level 3)
- National Certificate in Hospitality and Takeaway Food Service (Level 2)
- First Aid Certificate, St John’s (Level 1)
- NZ Certificate in Make-up Artistry (Level 3)
- BOLT Retail Certificate
Interests
- Volunteer
- Arise Church Young Adults Leader (2017-2020)
- Wellington Fashion Project at Te Papa (2017)
Timeline
Agent MS Service Desk Senior
NTT Wellington
10.2022 - Current
Store Administrator
01.2017 - 01.2020
Makeup Artist
Freelance
02.2015 - Current
Bridal Makeup Artist
Rebel Sport
06.2011 - 11.2019
Department Manager
03.2011
Briscoes Customer Service Representative
10.2010 - 01.2017
Store Assistant Manager
Briscoes Lyall Bay
09.2010 - 10.2022
Wellington Girls College
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