Chrissy Rangitoto
Mangere,AUK
Summary
I wish to be employed and settled into a role that I enjoy and can become part of a team environment, combining my skills and attributes in a meaningful way. My roles have required me to be involved in interacting with a wide variety of people of all cultures and ages. My recent role was via Microsoft Teams working from home and I have now developed a wide range of flexibility with my working environment. My roles have been very motivating, and I am passionate about what I do. I am an open, caring person and always present myself well. I have lots of energy and a good sense of humour.
Overview
12
12
years of professional experience
Work History
TECHNICAL ADVISOR
First Assistance Ltd
- Deal with Insurance emergency assistance / Technical help with Motors Queues
PRIVACY OFFICER/ACCOUNT MANAGER
Vida Advantage
- Customer services and consumer credit files
CUSTOMER SOLUTION ADVISOR
State Insurance, IAG NZ
- Insurance sales / Reviewing existing customers' policies
Telemarketer
Easy Insure
- Cold calling to help customers become policyholders
CALL CENTRE MANAGER
GB Technologies
- Promotion to Team Leader role and subsequently a Call Centre Manager role
Sales Representative
NZ Assist
10.2023 - Current
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Answered customer questions about products and services.
- Setting up qualify appointment for consultants through Cold Calling.
- Unitizing systems to help with scheduling the right consultants and appointment.
COVID-19 Case Investigation Agent
REACH AOTEAROA
03.2022 - 08.2023
- Being part of an emergency response unit and able to respond to demands at short notice, impromptu and high pressure while performing duties with excellence to Health New Zealand standards.
ACCOUNT MANAGER/ CLAIM CO-ORDINATOR
BRINKS
03.2016 - 04.2023
- Transport Department Claims Administration
SALES ADVISOR/POLICY SPECIALISTS
Youi NZ Ltd
09.2014 - 03.2016
- Sales - large focus on customer service
RETAIL OUTBOUND CUSTOMER CONSULTANT
Telecom NZ Ltd
03.2012 - 10.2014
- Deal with Customer Accounts / Administration Role / Customer Services
Education
GED -
Crown Institute
AucklandSkills
- Exceptions of customer service skills
- Excellent written and verbal communication skills
- Ability to solve customer problems efficiently, accurately and promptly
- Strong sense of commitment and achievement
- Ability to use initiative, meet deadlines, and see projects (tasks) through
- Inbound and Outbound calling with accurate records
- Proficient in Microsoft Office Suite and CRM (databases) Strong data entry skills
- Strong understanding of Health & Safety in the Workplace
- Reliable, honest, polite Friendly and approachable
- Microsoft Office Suite
- Datarich
- Policy
- AS400
- Atlas
- Map Act
- InContact
- Info
- PolisyPlus
- Euon
- Fasttrack
- ProperyPro
- Bibe
- CME
- Advisor
- Summit
Accomplishments
- STATE Insurance (2008): Underwriting Academy Level 1
- Underwriting Academy Level 2
- Underwriting Academy Level 3
- BUSINESS DIPLOMA: Crown Institute of Studies - 2001
- Numerous workplace Achievements were awarded in recognition of outstanding contributions to my roles at the time.
References
Available upon request
Hobbies and Interests
- Reading
- Travelling
- Spending time with family
- Meeting interesting people
- Playing volleyball and basketball
Timeline
Sales Representative
NZ Assist
10.2023 - Current
COVID-19 Case Investigation Agent
REACH AOTEAROA
03.2022 - 08.2023
ACCOUNT MANAGER/ CLAIM CO-ORDINATOR
BRINKS
03.2016 - 04.2023
SALES ADVISOR/POLICY SPECIALISTS
Youi NZ Ltd
09.2014 - 03.2016
RETAIL OUTBOUND CUSTOMER CONSULTANT
Telecom NZ Ltd
03.2012 - 10.2014
TECHNICAL ADVISOR
First Assistance Ltd
PRIVACY OFFICER/ACCOUNT MANAGER
Vida Advantage
CUSTOMER SOLUTION ADVISOR
State Insurance, IAG NZ
Telemarketer
Easy Insure
CALL CENTRE MANAGER
GB Technologies
GED -
Crown Institute
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