Chrissy Zheng
Auckland,New Zealand
Summary
New Zealand Citizen with 15+ years planning, scheduling and management experience in both Public section and Cooperate environment. Analytical professional with strong background in capability planning and risk management. Over 7 years experience people leader in Emergency Response sector. with a strong focused experience around critical thinking, problem-solving and forward-planning.
Overview
11
11
years of professional experience
Work History
Officer in Charge Exhibit
NZ Police
10.2023 - Current
- Oversaw daily operations, ensuring smooth execution of tasks to support Police exhibit function.
- Risk management to ensure the integrity of 30,000+ exhibits are maintained at highest level.
- Lead continuous improvement program, working collaboratively with multiple business partners to achieve the program mission.
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
District Customer Service Manager
NZ Police
10.2021 - 10.2023
- Ability to establish and maintain strong relationship across all levels in the organization.
- Proven leadership experience at mid-senior level leading over 35 staff in workgroup within Public sector.
- Enable our people to achieve their maximum potential.
- Managing and maintaining collaborative team performance across Tamaki Makaurau region.
- Implement strategic improvement plans to achieve best result.
- Proven experience in change management, as well as settling team culture after restructure.
Workforce Analyst
NZ Police
06.2019 - 09.2021
- Work collaboratively with multiple stakeholders to develop strategic and tactical plans to meet operational needs.
- Lead Auckland City District Workforce Management team, provide team training and develop staff ability.
- Established various staffing reports, dashboards and spreadsheets with strong analytical skills.
- Competent level in using range of Microsoft applications, SAP, Success Factors and etc.
Workforce Coordinator
NZ Police
01.2018 - 06.2019
- Proven experience in maintaining deployment schedule in order to optimize resources to achieve our community needs.
- Managed more than 1000+ staff members roster and leave planning.
- Motivated problem solver in scheduling field with expert analyzing skills, strong ability to translate data into story telling to assist in making tactical decision.
- Improved office efficiency by effectively managing internal communications and correspondence.
Scheduling Administrator
SKYCITY Auckland
07.2013 - 06.2016
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and fast-paced environment with portfolio of 500+ staff roster, leave and other scheduling aspects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Diploma - Hospitality Management
Auckland University of Technology
Auckland11.2006
Skills
- Mid-senior Leadership role (Police Employee) at NZ Police
- Experience in contingency planning
- Experience in running continuous improvement programme
- Basic understanding of CIMS
- Ability to develop and maintain relationship with stakeholders
- Strategic mindset and forward thinking
- Strong passion with Workforce data and reporting system
- Capability and Planning experience
Timeline
Officer in Charge Exhibit
NZ Police
10.2023 - Current
District Customer Service Manager
NZ Police
10.2021 - 10.2023
Workforce Analyst
NZ Police
06.2019 - 09.2021
Workforce Coordinator
NZ Police
01.2018 - 06.2019
Scheduling Administrator
SKYCITY Auckland
07.2013 - 06.2016
Diploma - Hospitality Management
Auckland University of Technology
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