Christian Forsyth-Jones
Auckland
Summary
Adept at enhancing customer experiences, I excelled in a fast-paced environment at British Petroleum Company, significantly reducing queue times through efficient checkout processes. My expertise in customer service and problem-solving, coupled with a strong work ethic, drove repeat business and increased sales of promotional items, showcasing my ability to meet and exceed employer expectations.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
I also love having a can do attitude and will try excel in everything I do as well as helping and supporting my peers to excel and do there best in anything i can help them with.
Overview
2
2
years of professional experience
Work History
Cashier
British Petroleum Company
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Increased sales of promotional items by informing customers about current offers.
Education
NCEA L3 -
Rosmini College
Auckland, NZ11-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Customer relations
- Staff training
- ID verification
- Refund handling
- Gift card handling
- Receipt handling
- Flexibility
- Constructive feedback
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Workplace safety
- Heavy lifting
- Willingness to learn
- Team building
- Safety
Timeline
Cashier
British Petroleum Company
03.2023 - Current
NCEA L3 -
Rosmini College
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