Christian Moala

My role as an Assistant Manager at Foot Locker required me to work cohesively with my Store Manager and provide support where needed.

My responsibilities included;

• Providing premium customer service,
• coaching & managing my team,
• scheduling efficiently,
• working with KPI's (conversion, UPT, etc.),
• maintaining visual and cleanliness standards,
• keeping up to date with sales and campaigns,
• communicating with management team,
• cash handling,
• dealing with customer complaints and issues,
• following and enforcing policies and procedures.

This role helped me gain the leadership skills needed to succeed and progress towards my career goals

During my time as a Stockroom Associate at Foot Locker, my responsibilities included; Managing and leading my stockroom team, Inventory management, organising and maintaining stockroom standards, performing audits, following loss prevention policies and procedures, fulfilling customer orders as well as maintaining customer satisfaction standards from a back of house perspective.

I now have a better grasp of what people need and desire when they visit Foot Locker because I work there full-time. My role was difficult at the start. My work was challenging at first because, as a timid person, I struggled to take on a lot of responsibility and move outside of my comfort zone. I was required to manage shifts while also completing stocktake. At the same time I had to learn how to multitask while working in the stockroom,fulfilling online orders , on the floor, and running shifts in order to work full-time at Footlocker.

• As a result of my part-time job at Foot Locker, I was able to learn more about how to deal with ordinary consumers and ensure their well-being
• Working part-time at Foot Locker taught me how to interact with customers and deal with situations that could cause problems to go worse
• I was also able to comprehend and meet Customers halfway in what they needed and wanted

• I have researched a variety of abilities and factors that go into the selling behaviour's of my role as a Christmas Casual at Foot Locker since the beginning of my career there
• I have a great deal of product knowledge thanks to this role

• I had the opportunity to observe during intakes, office visits, and support with community outreach while working at Women's Place Shelter
• I learnt data entry with specific intake forms for advocates during my stay at the women's place shelter, which assisted with copying, filling out, special projects, research, and other programs that aided
• Helping arrange the office supplies and helping organize bins in the pantry and play room