Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christian Percy

Auckland,AUK

Summary

Dynamic retail-hospitality professional with 3 years of experience in enhancing customer satisfaction and driving sales. Recognised for interpersonal skills, resulting in a consistently positive customer experience. Consistent in fostering a collaborative environment that contributes to team success and operational excellence. Committed to leveraging expertise to support organizational growth and customer loyalty. Team-player, people-lover, job-doer.

Overview

4
4
years of professional experience

Work History

Barber

Heads Hair & Design
Birkenhead , Auckland
07.2024 - Current
  • Managed cash register transactions accurately.
  • Scheduled appointments for clients based on availability of staff members.
  • Provided hair care advice, including product recommendations and styling tips.
  • Greeted customers, provided consultation services and identified customer needs.
  • Maintained cleanliness of the barber station, including sterilising tools and sanitising work areas.
  • Established a professional relationship with clients by providing quality haircuts and styling services.
  • Assisted other barbers as needed during busy times or when short staffed.
  • Participated in promotional activities designed to increase business revenue.
  • Responded to customer inquiries by phone, email, and in person.
  • Clipped and sheared hair into diverse cuts and fades for customers.

Wait Staff / FOH

Soul Bar & Bistro
Viaduct, Auckland
04.2022 - 12.2022
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritising tasks during peak hours.

Office Assistant

Construct Interiors
Auckland
01.2021 - 02.2022
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Managed daily office operations and maintained a clean and efficient workspace.

Education

NZ Certificate of Commercial Barbering (Level 4) -

Cut Above
Auckland CBD
11-2024

High School Diploma -

City Impact Church School
Albany
11-2023

High School Diploma -

Kristin College
Albany
11-2022

Skills

  • Team collaboration
  • Problem solving
  • Time management
  • POS system operation
  • Customer service
  • Stock replenishment
  • Upselling strategies
  • Retail merchandising expertise

References

References available upon request.

Timeline

Barber

Heads Hair & Design
07.2024 - Current

Wait Staff / FOH

Soul Bar & Bistro
04.2022 - 12.2022

Office Assistant

Construct Interiors
01.2021 - 02.2022

NZ Certificate of Commercial Barbering (Level 4) -

Cut Above

High School Diploma -

City Impact Church School

High School Diploma -

Kristin College

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Christian Percy