Christian Peterson
AUK
Summary
Customer-focused professional with 15+ years of experience delivering tailored solutions and exceptional service in fast-paced and regulated industries. Skilled in identifying customer needs, resolving issues efficiently, and fostering strong relationships through personalized, compliant interactions. Known for adaptability, resilience, and a commitment to exceeding customer expectations.
Overview
10
10
years of professional experience
Work History
Sales & Underwriting Consultant
Suncorp New Zealand
08.2019 - Current
- Served as the primary contact for stakeholders and clients, resolving issues promptly and delivering tailored solutions to ensure exceptional service.
- Assessed client profiles and risks to provide customized insurance policies while ensuring regulatory and company compliance.
Shift Supervisor
Nandos
04.2017 - 08.2019
- Supervised daily operations alongside management, ensuring adherence to food quality standards and efficient workflows.
- Resolved staff disputes and customer complaints professionally, fostering a positive and compliant environment.
Shift Supervisor
BurgerFuel
08.2014 - 04.2017
- Managed operations in a high-pressure, understaffed restaurant, maintaining product quality and exceptional customer service with untrained team members.
- Contributed to the restaurant's top-rated recognition by exceeding customer expectations through innovation and dedication.
Education
Bachelor of Arts - Sociology/Criminology
University of Auckland
Auckland, NZSkills
- Proficient in delivering personalized customer experiences and tailored solutions
- Skilled in ensuring first-contact resolution and addressing customer needs effectively
- Experienced in identifying customer needs and providing customized product recommendations
- Adept at communicating product benefits to enhance customer satisfaction and loyalty
- Exceptional verbal and written communication skills
Customer Service Expertise
Sales and Product Knowledge
Communication & Interpersonal Skills
- Strong ability to build trust, rapport, and lasting relationships with customers and team members
- Skilled in analyzing customer situations and delivering compliant, practical solutions
- Demonstrates sound judgment in decision-making to achieve positive customer outcomes
- Advanced PC skills, including fast and accurate data entry
- Proficient in Microsoft Office Suite and Google Chrome for productivity and customer engagement
Problem-Solving & Decision-Making
Technical Proficiency
Timeline
Sales & Underwriting Consultant
Suncorp New Zealand
08.2019 - Current
Shift Supervisor
Nandos
04.2017 - 08.2019
Shift Supervisor
BurgerFuel
08.2014 - 04.2017
Bachelor of Arts - Sociology/Criminology
University of Auckland
Similar Profiles
Vincent YangVincent Yang
Fraud Detection & Prevention Analyst at Suncorp New ZealandFraud Detection & Prevention Analyst at Suncorp New Zealand
SARANYA NAIDUSARANYA NAIDU
Lead/Senior Business Analyst at Suncorp New ZealandLead/Senior Business Analyst at Suncorp New Zealand
Namrata BanerjeeNamrata Banerjee
Customer Service and Underwriting Consultant at Suncorp New ZealandCustomer Service and Underwriting Consultant at Suncorp New Zealand
HeeBeom YangHeeBeom Yang
Delivery woker at CJ LogisticsDelivery woker at CJ Logistics
Michelle Del RioMichelle Del Rio
Artist and CA at Bromley Picture HouseArtist and CA at Bromley Picture House