Summary
Overview
Work History
Education
Skills
Awards
Timeline
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CHRISTIAN TAI

CHRISTIAN TAI

Summary

Highly motivated professional with exceptional written and verbal communication skills. Rapid learner with proven ability in customer service, team collaboration, and problem-solving. BA in Anthropology and Media Studies from University of Auckland with strong critical thinking skills applicable to digital and creative spaces. Committed to continuous self-improvement and professional growth.

Overview

6
6
years of professional experience

Work History

Customer Service Representative (Temp)

Goodman Fielder
12.2024 - Current
  • Developed advanced communication and customer service skills through handling inquiries across NZ and Australia
  • Processed orders, returns, and exchanges with high accuracy
  • Managed close to 60-80 calls and cases daily.
  • Built customer rapport through personalized service and product knowledge
  • Mastered complex CRM systems (SalesForce, SAP) within one month through self-directed learning
  • Collaborated cross-functionally with Logistics, Sales, and Operations teams to resolve issues
  • Managed procedures for both NZ and Australian customer service departments
  • Consistently met high KPIs and received multiple performance awards

Kitchen Hand/Business Assistant

Mac Chef
02.2024 - 12.2024
  • Managed food preparation, packaging, and team coordination
  • Produced up to 500+ meals weekly for our clients all over Auckland
  • Oversaw logistics and delivery operations across Auckland
  • Analyzed customer feedback to inform weekly menu changes
  • Granted the opportunity to work closely with a small business owner and entrepreneur
  • Exposure to the nuances and challenges with operating and managing a small business

Outbound Market Researcher (Temp)

Research First
01.2024 - 03.2024
  • Conducted market research through outbound calls
  • Collected and analyzed data from customers and competitors
  • Applied customer service skills in telecommunication environment


Dell Assistant

New World
01.2021 - 12.2023
  • Provided customer service in high-volume retail environment
  • Enforced COVID health and safety protocols as essential worker
  • Maintained department cleanliness and inventory
  • Developed further skills in customer service, team-work, and communication


Front of House Employee

KFC
04.2019 - 04.2020
  • Developed foundational customer service skills in fast-paced setting
  • Managed front-of-house operations and hygiene standards
  • Handled difficult customer situations with professionalism
  • Accurately operated cash register to process customer payments.

Education

Bachelor of Arts (B.A.) - Anthropology and Media Studies

University of Auckland
Auckland, New Zealand.
12.2023

Skills

  • Customer Service & Relations
  • CRM Systems (SalesForce, SAP)
  • Time Management
  • Problem-Solving
  • Critical & Creative Thinking
  • Team Collaboration
  • Cross-Functional Coordination
  • Knowledgeable in digital and creative spaces

Awards

  • Goodman Fielder: Top Performer of the Month (May & June 2025)
  • Goodman Fielder: Rising Star Award (2025)
  • Goodman Fielder: Peer Recognition Award (2025)
  • Sacred Heart College: Cardinal Cup (2015)
  • NCEA Level 3: Excellence

Timeline

Customer Service Representative (Temp)

Goodman Fielder
12.2024 - Current

Kitchen Hand/Business Assistant

Mac Chef
02.2024 - 12.2024

Outbound Market Researcher (Temp)

Research First
01.2024 - 03.2024

Dell Assistant

New World
01.2021 - 12.2023

Front of House Employee

KFC
04.2019 - 04.2020

Bachelor of Arts (B.A.) - Anthropology and Media Studies

University of Auckland

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CHRISTIAN TAI