Christina Dimatulac
Wainuiomata,WGN
Overview
32
32
years of professional experience
Work History
Office Assistant
Gilmours Wellington
06.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated customers records, both digital and physical.
- Utilized office management software (SAP) to update, record and track customer information.
- Monitored and actioned cases in Salesforce and ensured all cases related to customer account set-up are responded immediately.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Owned uniform and locker process, ensuring that employees are provided with necessary items in a timely manner
- Assisted with ad-hoc tasks such as picking and checkout support
Payroll Assistant
Gilmours Wellington
06.2023 - Current
- Loaded new hire paperwork and documents in to Pay Global, Employee Central (SAP-Fiori).
- Processed criminal records checks and Toro approvals.
- Updated employee records with new details such as changes in job position, rosters, address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Reviewed leave accruals, entitlements and communication to relevant managers.
- Processed weekly payrun according to payroll processes
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Load PAYE reports to IRD by deadlines to minimize risk of penalties or fines.
Food Safety Specialist
New World Churton Park
08.2022 - 06.2023
- Worked closely with departments heads to ensure food safety policy is adhere to by providing training, recommending improvements and preparing corrective actions.
- Verified packaging materials and finished goods met store quality and safety standards.
- Checked food preparation processes, practices and documents.
- Maintained communication with team members and shared safety information and training documents.
- Performed regular inspections of fresh food departments to guarantee clean and tidy environment.
- Kept physical and digital records accurate and updated.
- Dealt with product recall and customers complaints
- Swabbed, packaged and sent samples to outside laboratories for testing and evaluation.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Office Coordinator
New World Churton Park
06.2021 - 06.2023
- Performed office cashier tasks such as preparing of staff floats and balancing the till.
- Prepared financial reports from the Storeline and money for bank deposit
- Managed distribution/allocation of uniforms and lockers
- Conducted new staff induction
Checkout Manager
New World Churton Park
09.2012 - 06.2023
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained supervisors and staff members on organizational policies: Alcohol Sale, Food Safety, Health and Safety, accountability in workplace, cash handling and customer service to maintain highly skilled team.
- Coached team member on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, conveyed constructive feedback to improve skills and increased efficiency to maintain productivity targets.
- Created employee roster and monitored shift changes to ensure efficient checkout operations and to align coverage with forecasted demands.
- Monitored areas for security issues and safety hazards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed close, harmonious and professional relationship with the owner/operator.
Checkout Supervisor
New World Wellington City
04.2011 - 11.2011
- Supervised multi-cultural teams of 25 members, enforcing compliance with operational policies and procedures.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and resolved customer complaints quickly to maintain customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored checkout supplies to keep store stocked with necessary items and avoid running out of supplies
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Public Relations Officer/Manager
Honda Cars Philippines Inc.
04.2000 - 10.2010
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Developed and implemented innovative marketing and strategice PR strategies
- Represented organization to customers, public, government officials and other external sources.
- Developed key and valued relationships with customers, public, government officials and other external sources b organizing events
- Delivered presentations to media representatives.
- Negotiated, implemented and tracked advertising, public relations activities and special events
- Managed internal, external and crisis communications.
- Approved press materials
- Coordinated press releases and handled press inquiries.
- Organized press conferences, product launches, interviews, factory tour and test drive.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
- Forged strong media relationships to further public relations goals and press coverages.
- Produced and distributed brochures, magazine and press kits.
Public Relations Supervisor
Honda Cars Philippines, Inc
04.1996 - 03.2000
- Maintained and updated media contact lists and databases for ease of access.
- Tracked and reported on success of campaigns and public relations efforts.
- Helped plan and execute private, company, and client events.
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
- Built and maintained relationships with relevant media outlets and journalists.
Office Assistant
Honda Cars Philippines Inc
08.1994 - 03.1996
- Completed clerical tasks such as processing of invoice, filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Processed and loaded car information in to Lasercard (customer and product history card)
Store Manager
Giordano Philippines
11.1991 - 12.1992
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new employees on proper protocols and customer service standards.
Banking Assistant
Capitol Bank
01.1992 - 11.1992
- Interacted with customers- opening with new accounts and assisted in their application
- Managed customer service inquiries
- Processed deposits and withdrawals
Education
Bachelor of Arts - Asian Studies
De La Salle University
Manila PhilippinesSkills
- Schedule and Time Management
- Organizing and Categorizing
- Event Planning
- Quality Assurance and Corrective Actions
- Public Relations Campaigns
- Customer Satisfaction and Best Practices
- Dedicated Team Player
- Verbal and Written Communication
- Microsoft Office
- Staff Management and Training
Timeline
Office Assistant
Gilmours Wellington
06.2023 - Current
Payroll Assistant
Gilmours Wellington
06.2023 - Current
Food Safety Specialist
New World Churton Park
08.2022 - 06.2023
Office Coordinator
New World Churton Park
06.2021 - 06.2023
Checkout Manager
New World Churton Park
09.2012 - 06.2023
Checkout Supervisor
New World Wellington City
04.2011 - 11.2011
Public Relations Officer/Manager
Honda Cars Philippines Inc.
04.2000 - 10.2010
Public Relations Supervisor
Honda Cars Philippines, Inc
04.1996 - 03.2000
Office Assistant
Honda Cars Philippines Inc
08.1994 - 03.1996
Banking Assistant
Capitol Bank
01.1992 - 11.1992
Store Manager
Giordano Philippines
11.1991 - 12.1992
Bachelor of Arts - Asian Studies
De La Salle University
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