Christina Frampton
Auckland,New Zealand
Summary
An enthusiastic and mature individual seeking an employer and team that genuinely supports and values work-life balance.
My positive and helpful attitude with a professional and approachable manner enhances any team.
Attributes include:
- Exceptional communication skills; experienced in interacting confidently with people of all ages, from all walks of life, and diverse cultural backgrounds.
- A fast learner, highly motivated and adaptable, capable of working independently or as a fully active member of a team.
- Strong organisational and time management skills. I prioritise and manage multiple responsibilities well while remaining calm under pressure.
- Proficient in Microsoft Word, Excel, Outlook, Google Docs, office applications, social media, EFTPOS platforms and various CRMs.
- Honest, loyal and hardworking, with a friendly, down-to-earth manner.
Overview
22
22
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Bucket List - Family Reunion
Travel to Greece - Hong Kong, Turkey
Europe
09.2024 - 11.2024
- Travelled to visit family and friends - spending majority of time in Crete, Greece.
- Coordinated and organised several friends and family from NZ, London, Germany and Australia to meet in Crete and holiday together at various times.
- Organised travel schedules, flights, accommodation, transport resulting in an amazing reunion.
Retail Sales Associate
Shine On Ltd
Auckland
05.2024 - 08.2024
- Fixed term contract working part time in popular busy boutique fashion store.
- Awarded excellent customer service skills recognition within first month of employment.
- Handled cash transactions accurately, maintaining financial integrity.
Part Time Temporary Roles
Ink2020 Sales Admin, Cherished Memories Sales
Auckland
03.2024 - 08.2024
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Outbound customer service and sales calling, accurately maintain CRM database.
Training School Administrator
Bakels NZ Ltd
Auckland
07.2022 - 02.2024
- Managed and maintained school databases and filing systems, providing up-to-date information at all times.
- Built positive relations with local authorities - ensured compliance with educational standards.
- Addressed and resolved incoming inquiries (phone and email) related to academic programs and enrollment.
- Enrolled or withdrew students, issuing training manuals and course assessment tasks.
- Collated students' assessments and prepared for tutors to mark their work, reported on results and communicated effectively student's resubmission requirements where necessary.
- Organised meeting bookings and prepared spaces and catering in advance.
- Photocopied and printed presentations and reports for meetings.
Technical Support Specialist / Coordinator
Jacobs Douwe Egberts Ltd
Auckland
08.2020 - 06.2022
- Resolved technical issues by providing detailed troubleshooting steps (phone and email).
- Scheduled and dispatched technicians as required and issued jobs to 3PP supplier.
- Improved customer satisfaction with timely resolution of technical concerns.
- Updated client to keep them informed of progress and minimise complaint or frustrations.
- Provided comprehensive training to new temp staff to enhance technical skills.
- Assisted clients via phone and email, ensuring quality service delivery.
- Collaborated well within team-oriented environment, fostering positive work relationships.
- Generated reports for leadership team on common issues faced by customers, helping improve products or services.
Recruitment - Education Resourcing Manager
HQR Ltd
Auckland
01.2019 - 06.2020
- Coordinating relief teacher placements for 32 Early Childhood teachers across Auckland, Hamilton, Wellington and South Island.
- Responsible for 100% temporary job placements in these ECE centers.
- Full recruitment of candidates for permanent positions within ECE clients' centers.
- Responsible for advertising for new relievers and onboarding - police and reference checking, validating work history etc.
- Filled permanent positions - screening candidates, shortlisting, interviewing, and presenting to clients for consideration. I also wrote comprehensive profile summary reports, providing recommendations and evidenced rationale for each candidate's skill set.
- Developed accurate sales forecasts for improved strategic planning and exceeding KPIs
- Conducting centre visits and inspections.
- Negotiating contracts.
- Facilitated staff training, client introductions for new staff.
- Collating on weekly basis relieving staff timesheets for payroll.
- Registering sick and annual leave with payroll on behalf of reliever pool of staff.
Customer Service Administrator
Paramount Safety Ltd
Auckland
06.2016 - 12.2018
- Improved customer satisfaction by promptly responding to enquiries.
- Handled high-volume calls, sales orders and email enquiries in an efficient and professional manner.
- Troubleshooting missing deliveries, liaising with warehouse manager to resolve issues while keeping the client informed and updated.
- Trained in the cores areas of Health and Safety to assist with customers selection of products and compliance within NZ regulations.
- Maintained customer database, ensuring accuracy and confidentiality.
- Facilitated smooth communication channels between management and clients.
- Liaised effectively with suppliers to ensure timely delivery of products and services.
- Managed customer complaints with prompt, mutually beneficial resolutions.
Retail Sales Assistant
Rapt Boutique Gift Store
Auckland
04.2015 - 05.2016
- Enhanced customer satisfaction by providing exceptional service and solutions.
- Key Holder 2IC in managers absence.
- Assisted customers in product selection for increased sales.
- Receipt inwards goods and merchandise to shop floor displays.
- Managed inventory with regular stock checks to maintain optimal levels.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Processed transactions at the till, ensuring accurate handling of cash and card payments.
- Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.
Merchandiser
Crossmark
Auckland
02.2014 - 03.2015
- Completed regular call cycle for FMCG clients (Warehouse Group, New World, Pak n Save and Woolworths) to ensure promotional displays and pricing were accurate.
- Serviced Auckland clients on quarterly basis for accessory and jewellery retail clients (Central, South & East Auckland - Jeans West, JJ's, Jackie E) to maintain product displays and checked compliance of planograms/displays - reported on compliance rating.
- Liaised with store managers and staff to maintain clients display and product placement.
- Ensured accurate pricing and labelling of all products displayed.
- Handled returns and complaints efficiently, upheld customer satisfaction levels. Escalated where necessary.
- Accurate and consistent reporting on daily activity and findings on visits.
Retail Travel Consultant
Flight Centre Travel Group
Auckland and Hastings
09.2010 - 12.2013
- Achieved customer satisfaction by providing tailored travel solutions. Air, Accommodation, Car Rental, Tours, Insurance.
- Offered personalised travel advice for enhanced holiday experiences.
- Managed diverse client portfolios, resulting in repeat business.
- Coordinated with suppliers to secure best rates and services.
- Dealt efficiently with last-minute itinerary or flight schedule changes to minimise disruption.
- Assisted customers with all aspects of travel planning leading to successful holidays.
Key Account Manager
New Zealand Office Supplies
Auckland
04.2008 - 06.2010
- Achieved client satisfaction by managing key accounts effectively - a farming and hunting role in a highly competitive industry.
- Successfully managed customer base of 180 key accounts. Maintained monthly call cycles, building positive relationships and increased client revenue.
- Managed business relationships to ensure loyalty and long-term commitment.
- Mined for leads, cold called and gained new business.
Various Positions of Note
Auckland
10.2002 - 04.2008
- Sales Representative Jun 2007 – Apr 2008 Smith & Smith Ltd, Auckland
- Account Manager Nov 2006 – Jun 2007 Newmarket Office Supplies, Auckland
- Telephone Account Manager (SME) from Customer Relationship Manager Nov 2002 – Nov 2006 Vodafone NZ Ltd
Education
Bachelor of Education - English
Massey University
Palmerston North, Manawatu-Wanganui 02.1990 - 03.1993
Diploma of Teaching - English And Art
Palmerston North College of Education
Palmerston North, Manawatu-Wanganui 02.1990 - 11.1992
University Entrance -
Taradale High School
Taradale, Hawke's Bay 01.1985 - 12.1989
Skills
- Takes ownership of queries and follows through to ensure customer satisfaction
- Accurate, methodical and efficient working style
- Well-refined inbound/outbound telephone management skills and face to face customer interaction
- Naturally builds and maintains positive stakeholder relationships
- Highly skilled administrator with a variety of experience in managing large volumes of data, resources, tasks and clients
- Account management / B2B Sales experience
Employment History outside NZ prior to 2002
Living in London - Traveling around Europe - 1999 to 2002
● New Woodlands Special School (London) - Special Needs Teacher
● Pricewaterhouse Coppers (London) – Information Gather
● Southern Pacific Mortgages Limited (London) – Deeds administrator
● Morgan Stanley Dean Witter (London) – AV booking assistant
● AMP Banking Limited (NZ)/ Ergo Financial Services – Existing Business Lending Analyst + Sales and Services Associate
● NZ Superannuation Services Limited – Senior Sales Consultant
● Remuera Primary School – Teacher
Accomplishments
Personal
- Raising my beautiful family
- Lead Carer for my Elderly Mother - Key support person and primary care giver (2016 - 2018)
- Overcome phobia of Scuba Diving - completed Padi Scuba Diving course in Spain - 2001
- Overcoming fear of heights - Tandem Sky Dive - 1996
- Events coordinator for my large Greek family - Reunions, Anniversaries etc
Professional
New Zealand Office Supplies
- Consistently exceeded set budgets in Gross Profit area July 2008 to August 2010.
- Awarded Salesperson of the month across sales budget and gross profit budget in July 08, July 09, August 09, September 09 and October 09, April 2010.
Vodafone NZ Ltd
- Number 1 Account Manager for overall results in Dec 2005, achieving 165% of targets.
- Top sales achieved for the month of November 2005 - 156 new connections acquired - target was 40.
- Team record set for achieving 100% retention of clients in August 2005.
- Leader in Sales - Achieved and maintained 4th place in overall key performance indicators for the financial year 2005/06 (of a team of 30) - average of 137% of targets for the same financial year.
- Nominated and awarded esteemed business excellence award for going above and beyond the call of duty, April 2006 - Above and Beyond the Call of Duty - Jul 2004 - Business Excellence - Feb 2004 - Highest Compliment - Jan 2004 - Zesty Business - Nov 2003.
Ergo / AMP Banking
- Received various written compliments and recommendations from clients across my career.
Certification
Open Polytechnic of NZ - Floristry Design
- Currently enrolled
- Running a small business in NZ - 2008
ATTTO Level 3 National Certificate - 2012
NZ Red Cross -Comprehensive First Aid - 2006
Royal Berkshire Ambulance NHS Trust - First Aid at Work - 2002
NZ Insurance Institute - Sales Preliminary Certificate
Languages
Greek
Intermediate
Affiliations
- Sewing
- Arts and Crafts
- Gardening
- Quality time with my family and friends
- Family History and Genealogy
- Cooking
- Fishing
References
References available upon request.
Timeline
Bucket List - Family Reunion
Travel to Greece - Hong Kong, Turkey
09.2024 - 11.2024
Retail Sales Associate
Shine On Ltd
05.2024 - 08.2024
Part Time Temporary Roles
Ink2020 Sales Admin, Cherished Memories Sales
03.2024 - 08.2024
Training School Administrator
Bakels NZ Ltd
07.2022 - 02.2024
Technical Support Specialist / Coordinator
Jacobs Douwe Egberts Ltd
08.2020 - 06.2022
Recruitment - Education Resourcing Manager
HQR Ltd
01.2019 - 06.2020
Customer Service Administrator
Paramount Safety Ltd
06.2016 - 12.2018
Retail Sales Assistant
Rapt Boutique Gift Store
04.2015 - 05.2016
Merchandiser
Crossmark
02.2014 - 03.2015
Retail Travel Consultant
Flight Centre Travel Group
09.2010 - 12.2013
Key Account Manager
New Zealand Office Supplies
04.2008 - 06.2010
Various Positions of Note
Auckland
10.2002 - 04.2008
Bachelor of Education - English
Massey University
02.1990 - 03.1993
Diploma of Teaching - English And Art
Palmerston North College of Education
02.1990 - 11.1992
University Entrance -
Taradale High School
01.1985 - 12.1989
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