Christina Kilipati
Auckland
Summary
Dynamic professional with proven expertise in customer service and problem-solving, honed at Zara Clothing and Waitakere Trust Licensing. Excelled in team leadership, enhancing store operations and customer satisfaction. Skilled in POS system operation and fostering teamwork, significantly improving the shopping and work environment. Achieved notable efficiency in staff scheduling and inventory management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Zara Clothing
08.2021 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Duty Manager
Waitakere Trust Licensing
06.2014 - 10.2018
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Education
NCEA 1, 2 & 3 -
Kelston Girls College
AucklandSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Barcode scanning
- Shelf stocking
- Truck unloading
- Stock replenishment
- POS system operation
- Money handling
- Store opening and closing
Certification
Restricted License & own Transportation
Burglary course
Red Seed online course
Health & Safety Course
Duty Managers & Liquor License
Timeline
Retail Sales Associate
Zara Clothing
08.2021 - 01.2022
Duty Manager
Waitakere Trust Licensing
06.2014 - 10.2018
NCEA 1, 2 & 3 -
Kelston Girls College
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