Christina To’atasi Ofisa
Manurewa,Auckland
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Armourguard Security Ltd
East Tamaki, Auckland
01.2024 - 07.2024
- Processed orders, forms, applications, and requests accurately and efficiently.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Provided customer service assistance to staff and visitors in a professional manner.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained order during special events such as concerts and conferences.
- Reviewed security logs to ensure proper documentation was maintained.
- Identified potential security risks and recommended corrective actions.
- Completed incident reports regarding violations of policies or procedures.
Call Center Representative
Toll Logistics
Auckland City
01.2022 - 07.2023
- Answering inbound and making outbound calls.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Offered resolutions to de-escalate calls and solve customer issues.
Pick Packer
Tegal NZ Ltd.
Henderson
02.2020 - 10.2020
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Utilized RF Scanner to ensure accurate tracking of inventory levels throughout the day.
- Picked products using RF scanner to fill orders.
Team Member
Z Gas Station
East Tamaki
03.2017 - 02.2018
- Barista; making coffees for Customers
- Assisting Customers with their gas and queries
- Cleaning the store
- Packing & Stacking products on shelves
- Built and maintained working relationships with peers and upper management.
- Participated in regular training sessions to improve product knowledge and service skills.
- Identified needs of customers promptly and efficiently.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Assisted in inventory management, ensuring stock levels met demand without excess.
Education
Some College (No Degree) - High School
Lighthouse Christian College Cranbourne
Cranbourne, Melbourne Skills
- Complaint resolution
- Customer relationship management
- Call handling
- Inbound phone call management
- Professional phone voice
- Call center customer service
- System documentation
- Verbal and written communication
- Technical support
- Providing customer support
- Training experience
- Answering questions
- Resolving issues
- Logging call information
- Data entry
- Problem-solving skills
- Customer communications
- Performance improvement
- Documentation and reporting
- Call logging
Timeline
Call Center Representative
Armourguard Security Ltd
01.2024 - 07.2024
Call Center Representative
Toll Logistics
01.2022 - 07.2023
Pick Packer
Tegal NZ Ltd.
02.2020 - 10.2020
Team Member
Z Gas Station
03.2017 - 02.2018
Some College (No Degree) - High School
Lighthouse Christian College Cranbourne