Mt Albert Pak'n'Save 2019-2021
Checkout Operator: (Part-time Tuesday's and Saturdays)
- Helped customers locate products.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Memorise codes for products.
- Organising/Rearranging items into trolleys and bags.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Online Grocery Shopping:
(covid casual 3 weeks)
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Review orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Grocery: (covid casual 4 days)
- Maintained effective team member communication.
- Checked aisles for spills to complete quick clean-up.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helping all customer needs
- Consistently lifted materials weighing as much as 25kg-30kg.
- Worked flexible schedule and extra shifts to meet business needs.
Vision West Glen Eden:
Volunteer Gateway 2 week Program with school for 2020
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Monitored clients' overall health and well-being and noted significant changes.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Avondale Lifecare: Healthcare Assistance
2021-2022
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Prepared handover records for the next rostered team.
Casual Plat Form 4 Group:
2021-present
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Also had a blast being a security at venues like Eden Park for teams such as the All Blacks and Black Ferns.
Labourer Eastern Builds Limited:
March 2022-April 2022
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Completed tear-down of existing structures to prepare for new construction.
- Mixed and poured concrete for variety of projects.
Concentrix: Customer Service Operator
May 2022-Present
Ikea Call Centre & Chat Representitive
May 2022-April 2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Assisted customers with order placement, product returns and order tracking.
Air New Zealand April 2023-Present
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Audited production reports, tracking data entry and processing errors.
- Participated in weekly conference calls with management to discuss department updates and strategies.