Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINA PARTCH

Summary

I am an honest, reliable, and hardworking person who always takes great pride in my work. I am keen to develop my skills in an area I feel passionate about. I am motivated and I can work under pressure. I am proactive and believe that with hard work and determination, I can achieve anything in life. I have demonstrated my ability to pick up new skills on the job and work well in team environments and with independence. I completed my level 3 business Administration and Technology Certificate at Te Wananga Aotearoa. I am also studying for a diploma in business at Auckland University and Technology and am planning to do my bachelor's too. I am focused on the job and I enjoy challenges within the workplace. I believe I will be a positive addition to your existing team.

Overview

7
7
years of professional experience

Work History

Network Control Agent

DHL Express
07.2023 - Current
  • Answering incoming and outgoing calls and emails from different Airlines, Customs Clearance and Menzies
  • Assigning, Departing & cutting off flights going international and domestics
  • Dealing with Customs for the flight shipments clearances before allowing shipments to leave the country.
  • Managed shipment schedules effectively to avoid delays or penalties due to missed deadlines or improper documentation.
  • Dealing with queries from the Cargo Airlines regarding the amount of units/freights that our company is sending over to which destination/s.
  • Track and Trace international and domestic flights for system update.


NCG OPS SUPPORT

DHL
03.2023 - Current
  • Quickly responded to customer inquiries to improve business relationships
  • Monitoring and responding to emails, urgent queries malfunctions, and other events that may require immediate attention
  • Coordinating with other departments within the organization to ensure that customers' shipments are completed on time
  • Dealing with any lost or found items found in the warehouse, Destroying parcels that customers no longer want using the ECIS system
  • Dealing with returning parcels back to customers anywhere in the world using the DCVS system
  • Resolved caller issues quickly and thoroughly.
  • Obtained client information by answering telephone calls.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Data Entry Scanning Units Tracking customers' parcels using Sherlock and updating customers on their shipments' whereabouts.

Data Processing Officer

TIMG
03.2023 - 03.2023
  • Identified Number of data processing gaps and recommended the creation of additional applications to fill gaps
  • Compared online data with source documents and made corrections or consulted information sources when errors were found
  • Analyzed online data for overall completeness and entered additional data required
  • Reviewed and edited for accuracy and completeness multiple documents received Software format from various departments before loading into data system
  • Checked and validated incoming data for customer base, researching and correcting errors promptly
  • Input numerical or alphabetical data into computer systems using standardized procedures.

Part-Timer Warehouse Distributor

Auckland
12.2022 - 01.2023
  • Documented actions by completing forms, reports, logs, and records
  • Scanning clothing tags.

Unregistered Teacher

Taonga Education
10.2017 - 12.2022
  • Built and strengthened positive relationships with Tamariki (Children), parents, whanau (families), and my colleagues
  • Managed Children's behavior in the classroom by establishing and enforcing rules and procedures
  • Supervised children throughout day, both in the classroom and outside during breaks
  • Created and enforced a child-based, hands-on curriculum to promote student interest and receptive learning
  • Created lesson plans and chose supporting materials to promote positive learning experiences
  • Met with parents and guardians to discuss children's progress and areas requiring improvement
  • Doing Enrollments for new Children and Whanau
  • Spend two or more hours on the computer to update children's stories and portfolios.

Customer Service/Teller

Samoa commercial Bank, Apia
02.2017 - 03.2017
  • Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances
  • Prepared official checks for customer and internal bank needs
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Certificate in General - undefined

University Of Samoa

Samoa Certificate of Completing - undefined

Leifiifi College

Certificate of Completing Primary School - undefined

Vaimoso Primary School

Education First Aid Certificate - undefined

Taonga

NZ Certificate in Business Administration and Technology -

Wananga O Aotearoa

Skills

Customer Service

undefined

Timeline

Network Control Agent

DHL Express
07.2023 - Current

NCG OPS SUPPORT

DHL
03.2023 - Current

Data Processing Officer

TIMG
03.2023 - 03.2023

Part-Timer Warehouse Distributor

Auckland
12.2022 - 01.2023

Unregistered Teacher

Taonga Education
10.2017 - 12.2022

Customer Service/Teller

Samoa commercial Bank, Apia
02.2017 - 03.2017

Certificate in General - undefined

University Of Samoa

Samoa Certificate of Completing - undefined

Leifiifi College

Certificate of Completing Primary School - undefined

Vaimoso Primary School

Education First Aid Certificate - undefined

Taonga

NZ Certificate in Business Administration and Technology -

Wananga O Aotearoa

Similar Profiles

CREATE PROFILE
CHRISTINA PARTCH