Christina Partch
Auckland,AUK
Summary
I am an honest, reliable and hard working person who always takes pride in my work. Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals. I am keen to develop my skills in an area I feel passionate about. I am motivated and I can work under pressure. I am proactive and believe that with hard work and determination, I can achieve anything in life. I have demonstrated my ability to pick up new skills on the job and work well in team environment and with independence. I completed my level 3 Certificate in business Administration and Technology at Te Wananga o Aotearoa. I am also studying for a diploma in business at Auckland University and Technology and am planning to do my bachelors too. I am focused on the job and I enjoy challenges within workplace. Seeking a challenging role where I can leverage my expertise to contribute to organizațional. success. I best believe I will be a positive addition to your existing team.
Overview
8
8
years of professional experience
Work History
Contact Center Representative
DHL Express
05.2024 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Collaborated with cross-functional teams to provide seamless support for customers during various stages of the service process.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Responded to customers requested via emails, offering excellent support and tailored recommendations to address needs
Network Control Flight
DHL Express
07.2023 - 04.2024
- Detail-oriented in each aircraft movement and ensuring that the correct information was entered into the system to avoid delays and unit offloading
- Working with airlines, customs and TCA to ensure that all units are safe to transport to their destinations
- Attention to detail, ability to follow protocols, and strong observation skills
- Monitor flight schedules, weather conditions, and aircraft movements, and communicate changes to stakeholders.
- Ability to communicate effectively, and knowledge of aviation regulations.
- Resolved problems, improved operations and provided exceptional services
- proved successful working within tight deadlines and a fast-paced environment
- Used strong analytical and problem- solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Operational Officer
DHL Express
04.2023 - 06.2023
- Coordinated logistics activities to ensure timely delivery of goods while maintaining cost control measures in place.
- Overseeing the planning, coordination, and execution of the transportation, storage,and distridistribution of goods, ensuring efficient supply chain management and time delivery to customers.
- Responsibilities include arranging transportation, handling documentations, reports, and performing other related activities or task as assigned
- collected, arranged, and input information into database system handle end to end logistic activities, including import and export procedures and inventory management.
Data Repair Analyst
TIMG
01.2023 - 04.2023
- Accurately collecting,recording and organising data from census forms or questionnaires, ensuring, confidentiality, and maintaining accurate and up to date records.
- Organised, sorted and checked input data against original documents.
- Sorted documents and maintained organised filing process
- Verified accuracy data entered into the system to produce error free reports
- Identify and correct any errors or inconsistencies
- Entered data into various computer systems accurately using Microsoft office suite
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
ECE Teacher and Administrative
Homai Nga Taonga
10.2017 - 12.2022
- Developed strong relationships with parents through regular communication, involving them in their child''s education process.
- Maintained fun, interactive, clean and well-organized centre
- Participated in professional development opportunities to stay current on educational trends and enhance teaching skills continually.
- Collaborated with colleagues to develop a cohesive curriculum, ensuring continuity and consistency across grade levels.
- Communicated directly with parents and prospective parents to achieve success for children.
- Manage emails and communications, including answering the phone, photocopying and mail-outs
- File information and ensure all filling system are up-to-date
- Maintain office supplies, including office stationery assist with other general office duties
- Provide general assistance to the teaching staff as and when required by the Head Teacher
- Order and purchase resources, supplies and groceries
Customer Service / Teller
Samoa Commercial Bank
01.2017 - 03.2017
- Answered Customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transaction promptly, minimising wait times.
- Balanced cash drawers accurately at the end of each shift, minimising discrepancies in financial records
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Built and strengthen customer relationship by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed applications for new accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Certificate in Business Administration &. Techn
Te Wananga O Aotearoa
Auckland, NZ06-2018
Certificate in General
University of Samoa
Samoa12-2016
Skills
- Able to relate to a broad cross-section of people different ages, genders, and cultures
- Critical Thinking
- Computer li
- Able to work well in a team and autonomously
- Dependable and responsible
- Calm under pressure
- Fast learner
- A fluent speaker in Samoa & English
Timeline
Contact Center Representative
DHL Express
05.2024 - Current
Network Control Flight
DHL Express
07.2023 - 04.2024
Operational Officer
DHL Express
04.2023 - 06.2023
Data Repair Analyst
TIMG
01.2023 - 04.2023
ECE Teacher and Administrative
Homai Nga Taonga
10.2017 - 12.2022
Customer Service / Teller
Samoa Commercial Bank
01.2017 - 03.2017
Certificate in Business Administration &. Techn
Te Wananga O Aotearoa
Certificate in General
University of Samoa
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