Summary
Overview
Work History
Education
Skills
Citizenship
Timeline
Generic

Erin Rogstad

Pukekohe,AUK

Summary

Dynamic customer service professional with a proven track record at Big Tuff Pallets Ltd, excelling in order processing and client relations. Highly organized and detail-oriented, I leverage excellent communication skills to enhance customer experiences and drive sales. Proficient in financial reporting, I thrive in fast-paced environments and embrace new challenges. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Customer Services/Sales/Dispatch

Big Tuff Pallets Ltd
, Auckland
07.2021 - Current
  • Addressed customer needs regarding service and delivery of finished goods.
  • Managed incoming phone calls and processed customer orders via phone and email.
  • Entered all orders into Pal Quote and Maxim, confirming via email to customers.
  • Executed daily invoicing and finalized end-of-month closing tasks.
  • Collaborated with Production Manager to align production plans with customer delivery requirements.
  • Coordinated with dispatch on scheduling deliveries and managing order dispatch.
  • Performed general office duties, including filing and documenting delivery dockets.
  • Served as office representative for Health & Safety compliance.

Customer Service/Dispatch

Firth Dricon
, Tuakau
10.2014 - 07.2021
  • Received and processed all customer orders via fax, email, and phone.
  • Managed inbound phone orders and inquiries through national Dricon 0800 line.
  • Entered warehouse orders and stock transfers into delivery portal.
  • Monitored distribution and delivery portals for order accuracy.
  • Coordinated with freight forwarders regarding daily deliveries.
  • Organized paperwork for inbound trucks, ensuring compliance with loading requirements.
  • Followed up on customer complaints to ensure timely resolutions.
  • Conducted monthly health and safety meetings to promote workplace safety.

Personal Assistant (Contract)

Professionals Manukau
, Manukau
02.2014 - 10.2014
  • Devised and maintained office systems for effective data management and filing.
  • Managed administrative tasks for property listings, including documentation loading and flyer preparation.
  • Organized diaries, scheduled appointments, and confirmed them via phone one day prior.
  • Developed a robust client database to streamline client interactions.
  • Created and managed marketing strategies for over 1,000 properties.
  • Prepared high-quality marketing materials, incorporating QR codes for enhanced engagement.
  • Generated at least four weekly listing appointment opportunities through proactive prospecting.
  • Led projects for seasonal campaigns, ensuring timely setup of webpages and promotional materials.

Production Administrator

McAlpine Hussmann
, Auckland
07.2011 - 12.2013
  • Managed job costing and product specifications, ensuring accuracy of Bills of Materials.
  • Monitored stock levels and work-in-progress to optimize inventory management.
  • Delivered administrative support to management, production, warehousing, export, and sales teams.
  • Generated weekly and monthly reports to track performance metrics.
  • Provided daily administration to planning office for efficient operations.
  • Developed and maintained comprehensive price files for products.
  • Quoted project costs while ensuring alignment with customer requirements.
  • Handled invoicing processes to fulfill customer needs effectively.

Office Manager

Countdown Pukekohe South
, Pukekohe
01.2010 - 07.2011
  • Processed payroll for 95 employees using Payglobal with high accuracy.
  • Managed office budget, ensuring compliance with wage percentage targets.
  • Executed daily banking and weekly cash office processing tasks efficiently.
  • Reconciled cash items, accounts, inwards goods, and petty cash accurately.
  • Performed daily and weekly Lotto reconciliations to maintain financial integrity.
  • Balanced store takings, ensuring all transactions were accounted for.
  • Addressed outstanding accounts payable and receivable promptly.
  • Recruited staff, providing comprehensive induction and training programs.

Customer Care Consultant (Contractor)

Eldersafe Ltd.
, Auckland
09.2009 - 01.2010
  • Executed sales and service operations for medical alarms.
  • Cultivated relationships with clients, healthcare professionals, government agencies, and suppliers.
  • Generated proactive client referrals to enhance marketing efforts.
  • Liaised with WINZ to secure funding for clients.
  • Performed data input and recording in computer systems.

Sales and Customer Service Specialist (Contractor)

Fibrenew, Pukekohe
, Pukekohe
08.2008 - 08.2009
  • Drove sales of Fibrenew products and services across South Auckland region.
  • Executed repair, restoration, and re-colouring of leather, vinyl, and plastic furniture.
  • Engaged with individual and corporate clients to address diverse needs.
  • Represented Fibrenew brand as primary contact in South Auckland area.

Telephone Sales Representative

Southern Cross Health Care, Auckland
, Auckland
06.2002 - 07.2003
  • Organized health insurance solutions for individuals and organizations.
  • Established relationships with small to medium business clients and staff.
  • Provided quotes and conducted follow-ups to secure sales.
  • Ensured superior customer experience through effective communication and support.

Rental Representative

Hertz
, Auckland
01.2000 - 06.2002
  • Coordinated rental car arrangements for individuals and businesses.
  • Delivered exceptional customer care to enhance client satisfaction.
  • Facilitated insurance sales to clients, increasing revenue streams.
  • Processed cash and credit card payments accurately and efficiently.

Education

Certificate - Small Business Management

Stott’s

Supermarket Retailing Stage I -

Certificate - Fitness Instruction

AUT

Skills

  • Organized and the ability to prioritize
  • Able to work autonomously
  • Excellent communication skills, written, verbal and phone
  • Team player
  • Good with financial and reporting systems
  • Detail oriented
  • Good Microsoft and other systems skills
  • Excellent liaising and linking skills
  • Excellent time management skills
  • Customer experience focused
  • Proactive and willing to learn new systems and procedures
  • Leads by example
  • Meet challenges head on and enjoy learning
  • Dependable and respectful

Citizenship

New Zealand and American

Timeline

Customer Services/Sales/Dispatch

Big Tuff Pallets Ltd
07.2021 - Current

Customer Service/Dispatch

Firth Dricon
10.2014 - 07.2021

Personal Assistant (Contract)

Professionals Manukau
02.2014 - 10.2014

Production Administrator

McAlpine Hussmann
07.2011 - 12.2013

Office Manager

Countdown Pukekohe South
01.2010 - 07.2011

Customer Care Consultant (Contractor)

Eldersafe Ltd.
09.2009 - 01.2010

Sales and Customer Service Specialist (Contractor)

Fibrenew, Pukekohe
08.2008 - 08.2009

Telephone Sales Representative

Southern Cross Health Care, Auckland
06.2002 - 07.2003

Rental Representative

Hertz
01.2000 - 06.2002

Certificate - Small Business Management

Stott’s

Supermarket Retailing Stage I -

Certificate - Fitness Instruction

AUT

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Erin Rogstad