Christina Sapounakis
Auckland,AUK
Summary
I am a friendly and organised admin professional with a passion for helping others and creating positive connections. With a background in customer service and office management, I thrive in fast-paced environments where I can support both families and staff. I’m eager to bring my strong communication skills, attention to detail, and love for working with people to a daycare setting, where I can contribute to a welcoming, smooth-running environment. I’m excited about the opportunity to help children and families feel supported while ensuring everything behind the scenes runs efficiently.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer service and administration
Drivesure
Henderson , Auckland
04.2025 - Current
- Provide excellent customer service via phone, email, and in-person interactions, ensuring prompt responses and solutions to client inquiries.
- Process customer forms accurately, ensuring compliance with NZTA regulations and maintaining proper records.
- Manage scheduling of appointments and bookings, coordinating with customers and internal teams to ensure smooth operations.
- Handle billing accounts, processing payments, and following up on overdue accounts.
- Conduct daily and weekly audits to ensure compliance with NZTA requirements.
- Assist with general office duties including filing, data entry, and document preparation.
- A variety of office duties
Restaurant Manager
BoatShed15
West harbour , 0614
10.2022 - 03.2024
- Co-ordinated and managed budgets for private events, ensuring successful execution within budget constraints.
- Managed daily restaurant operations and ensured smooth service flow.
- Supervised staff schedules and coordinated team activities effectively.
- Trained new employees on service standards and restaurant procedures.
- Managed budgets for private events, ensuring successful execution within budget constraints.
- Processed and issued invoices for private events and regular services, ensuring timely payment and accurate financial records.
- Reconciled daily revenue and managed cash handling procedures, ensuring transparency and accuracy in all transactions.
- Managed customer accounts, following up on overdue payments and ensuring financial records were up-to-date.
Assistant Store Manager
nood
Henderson , Auckland
12.2020 - 10.2022
- Supported recruitment, training, and professional development for staff members.
- Assisted in addressing and resolving escalated customer issues, maintaining brand loyalty and customer satisfaction.
- Worked closely with senior managers to ensure smooth daily operations.
- Managed cash handling processes, including daily register reconciliation and bank deposits.
- Participated in meetings to stay informed of company updates and strategic initiatives
Education
Diploma of Business -
Open Polytechnic
Auckland 01.2025 - 08.2025
Massey High School
Massey, Auckland Skills
- Exceptional customer service
- Organisational skills
- Communication skills
- High attention to detail
- Empathy and compassion
- Proficient in Microsoft Office and some knowledge on Xero and MYOB
- Data entry and record keeping
Timeline
Customer service and administration
Drivesure
04.2025 - Current
Diploma of Business -
Open Polytechnic
01.2025 - 08.2025
Restaurant Manager
BoatShed15
10.2022 - 03.2024
Assistant Store Manager
nood
12.2020 - 10.2022
Massey High School