Christina Viljoen

• Create and maintain Customer relations
• CRM data entry
• Monthly customer reporting
• Negotiations yearly and updating pricing to reflect customer spend
• Creating call cycles and monthly recurring appointments to maintain strong customer relationships

- Processing claims at the branch level.
- Liaising with customers and updating them during the claims process.
- Supporting the sales team with daily reporting and requests.
- Opening new accounts.
- Filling in for the Senior Business Consultant from April to October 2020 in a temporary six-month role.

- Communicated with customers, providing timely updates throughout the claims process.
- Assisted the sales team with daily reporting and various requests.
- Managed the opening of new accounts.
- Served as a temporary replacement for the Senior Business Consultant from April to October 2020, fulfilling a six-month role.

• Protect equipment and make sure there are no inadequacies
• Perform a variety of general cleaning activities
• Ensure all rooms are cared for and inspected according to standards
• Notify superiors of any damages, deficits, and disturbances
• Check stocking levels of all consumables and replace them when necessary
• Strictly adhere to rules regarding health and safety
• Socialise and build relationships with visiting guests, ensure that guests are comfortable with their surroundings
• Provide guests with general tourist attraction information

• Salon upkeep
• Set up of workstation/ treatment room with necessary products, equipment and supplies
• Create and submit advertisements to promote salon services and products
• Manage daily appointments via phonecalls, text and emails
• Inventory Management; Product and service sales
• Maintain inventory of product line and replenish stock on a regular basis
• Promote re-booking and loyalty in clients
• Carry out treatments as per appointment

• Acted as key point of contact for the company
• Frequently liaise with clients to ensure all customer service inquiries and complaints were handled appropriatly and promptly
• Administration of product sales and bookings/appointments
• Maintain recorded inventory and input daily sales logs
• Bookkeeping, accounting, multi-line phone, scheduling, and maintain social media platforms
• Carry out treatments as specified by loyal clients
• Promote products thus enhancing sales

• Oversee daily salon operations
• Responsiable for all reception and admin duties
• Organise employee shifts
• Ensure all beauty treatments meet high quality standards
• Marketing; Promote services, products and discounts on social media
• Recieve payments, track all transactions and process daily banking
• Sourced leads and cold-called to promote new products
• Maintain good relationships with clients by regularly calling to follow up on client satisfaction
• Monitor and control all product inventory and product orders
• Mentored and trained new assistants

• Create and maintain customer relations
• Answer inbound sales calls and promply respond to sales inquiries
• Greet arriving customers and assist in answering any questions resulting in successful sales
• Explain key features of various vehicles and models
• Appraisals of financing options and warranties
• Oversee test drives and accompany customers during test drives
• Negotiate trade-in and vehicle prices with customers
• Co-ordinate finance through inhouse finance depatrment on successful sales
• Co-ordinate repairs, squeduled servicing and valet through service department
• Follow up with customers after vehicle purchase to determine customer satisfaction